Location: Horseheads,NY, USA
Navient Business Processing Group LLC
Job Description
Duncan Solutions, a wholly owned subsidiary of Navient, is a full-service tolling and parking management company and a leading provider of parking management services to municipal and commercial clients, including citation processing, debt collections, and integrated parking management services. What started as a family business in 1936 has grown to become a preferred partner of the nation's parking and tolling authorities with a presence in Canada.
The Payment Processor position is responsible for generating, processing and recording payments accurately, timely, and efficiently
$16.00/ hr
PLUS bonus opportunity AND Benefits!!!
This position works in the office at 325 Daniel Zenker Drive Horseheads, NY 14845
Working Hours Monday-Friday 9:15am -6:15pm with occasional weekend hours.
Lucrative employee referral program earning $500/referral after 6 months of service!
Process Consumer Payments
+ Access safe utilizing dual controls & obtain payments and documents for daily processing.
+ Process payments received in the mail into various collection platforms.
+ Run electronic payments (IVR, Web, ACH, etc.) in the applicable collection platform.
+ Post returned checks (non-sufficient funds, account closed; etc.) in the applicable collection platform.
+ Identify and return payments for accounts that are no longer assigned to our company.
+ Log exceptions & suspense items.
+ Secure payments and documents in locked storage as needed.
Print and Balance Checks
+ Electronically process and print PACs (Pre-Authorized Check Drafts).
+ Balance PACs to reports generated from the various platforms.
+ Mail checks to clients with lockbox requirements.
Report Processing
+ Daily and monthly cash journals, over payment and cash discrepancy reports.
+ Over payment report for Operations to review.
+ Daily check reports for balancing.
+ Other miscellaneous reports when needed.
+ Prepare check requests for consumer or POE's (Place of Employment).
Daily Mail
+ Assist with mail retrieval from the Post Office.
+ Sort, open, batch, scan via OPEX and log daily mail.
+ Distribute consumer payments and correspondence as per department SOP.
Reconciliation/Daily Bank Deposits
+ Reconcile and balance cash journals to the bank deposits.
+ Scan and log all payments using the deposit scanner.
+ Archive deposit images daily for retention and research.
+ Scan daily work to accounting.
Special Assignments
+ Assist management with policy, and procedural issues involving consumer payments.
+ Assist management with payments application conversions or upgrades.
+ Internal regulatory training.
+ Any other assignments upon request.
MINIMUM REQUIREMENTS:
+ 6 - 12 months experience in collections or a clerical/administrative environment or equivalent.
+ Basic knowledge in Microsoft Office including Word, Excel and Outlook.
+ Must have good calculator and math skills.
+ High School Diploma or the equivalent.
+ Must be of driving age and obtain and maintain a valid state-issued driver's license. Require a driving record check and prefer to be accident and ticket free for at least a year. Employee must not use any drugs or substances that would interfere with the ability to drive safely.
PREFERRED QUALIFICATIONS
+ Customer Service skills.
+ Previous data entry experience.
+ Computer Skills with the ability to work with Microsoft Excel effectively.
+ Ability to work in a fast paced environment.
+ Detail oriented.
+ Have positive can do attitude.
+ Willingness to learn new tasks.
+ Flexibility to reorganize day as needed to meet client deadlines.
+ Team oriented in accomplishing department goals.
+ Organizational and time management skills.
+ Must possess good communication skills including verbal and written.
+ Work quietly and independently.
+ Understand and follow NPI and Segregation of Duty procedures at all times.
+ Suggest enhancements to processes and assist in creating efficiency's within department.
+ Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
+ While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; use hands to finger, handle, or feel objects, tools or controls; talk, hear, and walk; the employee is occasionally required to stoop, kneel, crouch, or crawl.
+ The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
IMPORTANT NOTICES:
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace
Navient (Nasdaq: NAVI) provides technology-enabled education finance and business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in education, healthcare, and government. Learn more at navient.com.
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