Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren't loan numbers - they're homeowners. Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up. Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Payment Processor II to join our team. As the Payment Processor II you will do more than just data entry. In this role, you will do accounting work and have the ability to determine the correct courses of action in exception processing within our business. You will also be responsible for the timely processing of payment requests. What you will do for Fay:
- Front-end payment processing including acceptance of payments from different sources and processing through our mortgage servicing platform
- Balancing and reconciling all accounts each day and verifying that the proper funds move from/to the correct accounts
- Bank functions include wire and transfer initiation and remote check deposits
- Exception processing to determine if any payments were misapplied and correcting them in a timely manner
- Work with the accounting department to ensure all proper procedures are followed in regards to the corporate accounting laws and regulations
- Review, prioritize, and provide a timely and accurate response to tasks, email, etc
- Analyze information on a situation, problem, loan, or borrower, and make appropriate recommendations on actions
What you will bring to Fay:
- Bachelor's degree (preferably in a quantitative field such as Management Information Systems (MIS), Finance, Business Administration, Accounting, or Economics) or equivalent; High school diploma/GED required
- 1-3 years of payment processing experience in mortgage servicing
- Excellent verbal and written communication skills, organized
- Ability to problem solve using analytical skills and time management
- Precision in handling many sets of interlinking numbers
- Proficiency in Excel, Word, Outlook, and 10-key by touch
Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.