Payment Solutions Representative I
: Job Details :

Job DescriptionJob Description

About Us:

At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners.

About This Role:

This position works independently and as a part of a team to support the operational functions to enhance efficient and effective payment processing and superior member support. Administers and performs services in relation to ACH, Wire, Check, Credit, Debit, and ATM card processing. Knowledge of regulations, compliance, and policies is a requirement. The incumbent will have substantial contact with vendors, members, and employees. Excellent oral and written communication skills, together with strong analytical ability and diplomacy, are required. The incumbent must have the ability to communicate to the user and to function in a time sensitive environment.

Key Responsibilities:

• Performing transactions and handling requests associated with credit, debit and ATM cards.
• Handling fraud and dispute claims to include monitoring, reporting, member contact, research and follow-up.
• Review and adjustments of General Ledger and Internal Account settlement.
• Maintaining service and volume expectations set forth by Management.
• Providing back-up support for functions as assigned.
• Handling incoming queries from internal departments and members via phone, chat and email covering all Payment Solutions processes including ACH, Checks, Wires, Cards and Fraud/Disputes.
• Ensures adherence and stays abreast of company policies, procedures, and industry regulations.
• Provides support to members, branches, and other departments using tact and diplomacy while adhering to professional standards. Support may come via phone, e-mail, or face to face.
• Promotes and maintains a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management, and vendors.
• Perform other duties as assigned.

Who You Are:

• Ability to manage time, establish priorities and observe critical processing time frames.
• Strong analytical, interpersonal, customer service and communication skills.
• MS Word and Excel proficiency preferred.
• One year's experience in a related position, preferably at a credit union, bank or financial institution.
• High School Diploma or equivalent.
• Performs other job-related duties and projects as necessary.

What We Offer:

• Competitive Salary and Benefits Package
• Opportunities for Professional Development and Career Growth
• Hybrid Schedule (min. 3 Days in Office to Maximize Collaboration)
• A Collaborative and Inclusive Work Environment
• Paid Time Off, Wellness Time & Paid Federal Holidays
• 401K with 6% Match
• High Performance Culture

Join Us

Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.

EQUAL OPPORTUNITY EMPLOYER

USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.

This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management.

In the spirit of pay transparency, we are excited to share the base hourly range for this position is $20.00 - $24.00, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package.

All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.