Location: New York,NY, USA
Job Summary
The Corporate Banking IT line is looking for a hands-on manager of Payment systems to manage the production support and business projects for Montran JGPS and related systems.
Key Responsibilities
Lead production support and business projects for the Montran JGPS and related applications.
Coordinate the internal and external resources required to support of the applications.
Contribute to key initiatives related to technical/functional IT and business projects to meet and support business objectives.
Responsible for production support:
Manage day to day production needs:
Resolution of production issues, including RCA, defect remediation and incident reporting.
Lead troubleshooting of issues and provide guidance to the support team members.
Track internal and vendor compliance with support SLAs.
Management of maintenance activities including business continuity and critical application failover tests.
Report on domain status to internal stakeholders and management.
Actively support all efforts to simplify and enhance the information systems.
Responsible for project deliverables:
Act as main point of contact for projects.
Work with project stakeholders and contributors to gather requirements and develop solution strategies.
Coordinate with technical teams and provide clarifications and guidance on requirements.
Create required documentation for requirements, solution design, implementation.
Develop test scenarios and test scripts and execute and facilitate unit, integration and user acceptance testing.
Train and support teams.
Additional responsibilities
All activities should be conducted in following context:
Ensure the respect of policies and procedures of the Bank, as well as regulatory requirements.
Ensure accuracy and expediency of any activity related to audits.
Ensure that all system implementations meet US regulatory standards and are done in accordance with the Bank's policies and procedures.