Job Summary:
Provides internal operations support to member-facing employees and evaluates service requests to identify operational improvements. Responsible for essential operational functions as assigned by the Payment Systems Manager.
We encourage you to view and apply directly at edfed.org/careers
Duties & Responsibilities:
- Maintain a thorough knowledge of credit union services, policies, procedures, and general operations practices.
- Assist frontline and key support departments with complex member inquiries, account issues, research, and document requests. Provide support for all functions processed in the Payment Systems department.
- Answer member calls and provide assistance or direct the call to the appropriate department.
- Process and review daily ATM deposits and ATM terminal activity. Responsibilities include: performing draft image repairs, monitoring incoming deposits, review check hold exceptions, reversing fraudulent/invalid checks when necessary, and balancing the General Ledger
- Process daily draft inclearings. Responsibilities include: posting the draft file, performing draft image repairs, reviewing and posting draft exceptions, processing draft returns, and balancing the GL.
- Process stop payment orders and statement/check copies requested through Online Banking, fax, or mail.
- Review and process daily check order exceptions. Contact applicable members with shipping discrepancies.
- Balance department-related General Ledger accounts.
- Perform other duties as assigned by management.
Requirements:
- Associate's degree or equivalent combination
- 1-2 years of Financial Services/customer service experience
Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned.
The following are some benefits offered to employees:
- Paid Holiday
- Paid Birthday
- Paid Sick and Personal Days
- Paid Vacation
- Retirement/401K with matching contributions
- Medical, Dental and Vision Insurance
- Life Insurance and Long Term Disability
- Tuition reimbursement for Undergraduate and Graduate courses
- Various Incentive Programs
- Career opportunities
About Us:
As a financial institution, EdFed has been dedicated to providing our members, the South Florida educational community, with quality financial services since 1935. As an employer, we strive to provide staff with challenging career opportunities, great benefits, and a friendly work environment. Confidentiality is of the utmost importance in this position.