Payoff Demand Lead
: Job Details :

The Payoff Specialist plays an important role in the organization by responding to and processing requests related to mortgage payoffs. Responsibilities include, updating and maintaining logs, and ensuring daily and monthly deadlines are met within preset guidelines along with the lien release process.

• Respond to questions and requests for documentation (e.g., payoff demand statements, Statements of accounts and lien releases) from mortgagors, authorized third parties, and other departments.
• Prioritize and manage workflow to ensure all payoffs and releases of liens are processed within required timeframes.
• Assemble and prepare pay-off files and request original loan documents from Document Custodian.
• Prepare Release of Liens and ensure documents are sent to appropriate counties/title companies for recording within required state-specific timeframes.
• Update and maintain systems, logs, reports, and files.
• Process demand requests in accordance with daily deadlines and month-end schedules.
• Follow procedures to ensure compliance with internal business standards and applicable federal, state, local, or other regulatory disclosures and requirements.
• Provide support as needed with audits and to department members.
• Perform other duties as assigned.
• MERS reporting
• Department reporting
• Maintaining Daily Activity log/ time study.
• Email inbox management
• Lien releases vendor, reports, and reviewing invoices

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.