DescriptionBenetech is hiring a Payroll/HR Customer Engagement and Support Specialist. Are you looking to work in a dynamic, growing local company? Then you've come to the right place.Here's a little more...
- Do you have an appetite for learning, and does a challenge drive you?
- Do you love servicing others and enabling them to achieve their goals?
- Do you enjoy collaborating with customers and colleagues to ensure our products and services deliver winning results?
- Would you like to be the one providing on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive marketplace?
Yes? Then you've come to the right place. Benetech, Inc. seeks a dedicated Payroll/HR Customer Engagement and Support Specialist to join our team. This is a full-time onsite position.Why should you consider Benetech? In addition to our casual, friendly work environment, we have free parking, a casual dress code, morale-building socials every other week, employee appreciation events, holiday baking contests and activities, and more! Did we mention that we've been in business for 35+ years, and we're growing? As a Payroll/HR Customer Engagement and Support Specialist, you'll be a part of Benetech's fastest-growing division. You'll join an all-star team of professionals responsible for ensuring every customer interaction is a best-in-class experience. You'll combine your love for service with discovering innovative solutions with our innovative training programs to help customers enjoy a great experience. We strive for every interaction to be driven by Expertise, Integrity, Service Excellence, Innovation, Results-Driven, and Responsibility.RequirementsJob Summary:As a Payroll/HR Customer Engagement and Support Specialist at Benetech, you'll be the frontline for providing comprehensive Tier 1 support to our clients and their employees. This role is pivotal in maintaining the satisfaction and trust of our clients by offering exceptional service across payroll, HR, benefits, and billing inquiries.Key Responsibilities:
- Deliver first-level support through phone, email, and chat for various stakeholders.
- Maintain high levels of customer service, ensuring a professional and empathetic approach at all times.
- Execute data entry tasks, handle routine clerical functions, and address account-related queries.
- Foster robust client relationships, offering tailored HR support across multiple industries and states.
- Engage in special client projects and support the processing of client payroll.
- Contribute to the creation and upkeep of training documentation.
- Perform virtual HR duties, including employee onboarding, documentation management, and benefits enrollment.
- Oversee new hire processes, including background checks and compliance notices.
- Maintain and update employee handbooks and support employee review processes.
- Collaborate with brokers regarding new benefits and assist with employee communications.
- Offer best practice advice for hiring and termination procedures.
- Manage employee leave requests appropriately and maintain strict confidentiality.
- Handle HR compliance inquiries and troubleshoot customer issues.
- Serve as a primary contact for Benetech Learning support inquiries.
- Provide backup for eligibility audits and verification tasks.
- Collaborate with internal teams to understand and meet customer needs.
- Respond to and resolve customer inquiries, escalating complex issues when necessary.
- Navigate Benetech's systems proficiently to address customer concerns.
- Assume additional responsibilities as needed.
Qualifications Required:
- High school diploma or equivalent.
- Eagerness to learn and adapt to new challenges.Preferred:
Applicants with the following qualifications will be preferred.
- Bachelor's degree in Human Resources, Business Administration, or related field preferred or relevant educational background
- 1-2 years of experience in human resources and payroll, with exposure to benefit plans or insurance.
- HR, Payroll certification.
- Proficiency in HRIS and accounting software.
- Strong verbal and written communication skills.
- Proficient computer skills and aptitude for learning new technology.
- Detail-oriented with a focus on process and efficiency.
- Ability to multitask, prioritize effectively, and follow up on assignments.
- Commitment to maintain confidentiality and a strong understanding of data security.
- Excellent teamwork skills, as well as the ability to work independently.
Benefits:Benetech provides a competitive salary, comprehensive benefits package (401k, health, dental, life insurance, LTD, STD, cafeteria plan, dependent care), and generous paid time off.Benetech is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by law.