Job DescriptionSummary: The Payroll Manager is responsible for overseeing the daily payroll operations, ensuring accurate and timely processing of payroll for all employees in our organization. This role requires attention to detail, adherence to regulatory standards, and the ability to manage sensitive data with confidentiality. Essential Duties and Responsibilities: Other duties may be assigned.
- Oversee and enhance payroll policies and procedures to ensure compliance with federal, state, local and wage and hour laws, while monitoring and ensuring adherence to departmental performance metrics.
- Directly supervise 3-10 direct reports and manage the daily payroll operations for over 8,000 employees across the United States and Canada for salaried and hourly employees.
- Develop and monitor all tasks necessary to accomplish payroll processing.
- Ensure compliance with collective bargaining agreements and facilitate clear communication about union employee pay and deductions, ensuring all guidelines are followed.
- Provide training and mentorship to the payroll team on payroll processing, tax laws, and related topics. Deliver timely coaching, feedback, and support, and conduct performance reviews to ensure team development and success.
- Serve as communication escalation liaison for operations (ranging from site manager to company president levels) in order to resolve payroll-related conflicts and provide support.
- Collaborate with other departments to ensure seamless payroll processing and support the implementation of any new policies or technologies.
- Integral part of all of any payroll related aspects for acquisitions and year end duties.
Competency: To perform the job successfully, an individual should demonstrate the following competencies:
- Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
- Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Knowledge of payroll accounting either through a previous accounting position or previous payroll experience.
- Ability to work with interruptions.
- Train new employees on correct payroll procedures and new concepts or procedures to tenured staff.
- Able to effectively coach and counsel employees for improved performance.
- Delegation -- ability to successfully delegate responsibility and authority while maintaining accountability.
- Quantity - Completes work in timely manner.
- Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
- Analytical - Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
- Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.
- Interpersonal - Maintains confidentiality; Remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Can accurately and concisely summarize issues.
- Team Work - Balances team and individual responsibilities; Puts success of team above own interests; Supports everyone's efforts to succeed.
- Written Communication - Writes clearly and informatively; Varies writing style to meet needs; Able to read and interpret written information. Able to effectively communicate request and information in written form.
- Change Management - Communicates changes effectively.
- Leadership- demonstrates leadership in personal work habits.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
- Adaptability - Adapts to changes in the work environment.
- Attendance/Punctuality -- Recognizes attendance and punctuality are central to successful attainment of goals.
- Dependability - Commits to extra hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative- Shows initiative in resolving errors or researching information to solve or avoid problems.
- Motivation -- self motivating to achieve goals.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. RequirementsEducation/Experience: Minimum of Associate's degree, or equivalent experience, in a related field required. Multi-state payroll experience required. Large company experience a plus. Language Ability: Ability to read, analyze, and interpret common legal and tax documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Math Ability: Expertise in basic algebra and strong proficiency in mathematical concepts necessary for payroll management, including calculating gross and net pay, prorated salaries, applying various tax rates, reconciling payroll discrepancies, and auditing payroll data. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: To perform this job successfully, an individual should have excellent knowledge of Excel spreadsheet software and intermediate to advanced knowledge of Microsoft Office. Intermediate to advanced knowledge of ADP WFN and Kronos a plus. Ability to effectively use web-based and internet applications required. Certificates and Licenses: Certified Payroll Professional (CPP) preferred. Supervisory Responsibilities: Supervises 3-10 employees. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. *This job description is not a contract for any specific period of time and may be adjusted at the employer's discretion based on changing or newly identified needs of the position.