Description Join our dynamic startup, named among the Fast 50 - fastest growing private companies in Massachusetts by the Boston Business Journal. This position services our client's payroll and data management needs, resolves payroll discrepancies, offers payroll tax information, all while maintaining client and employee confidentiality. Customer Service Experience and/or Payroll experience preferred. Training is provided. RequirementsResponsibilities:
- Review and process payroll across multiple states.
- Maintain meticulous attention to detail, accurately complete tasks under deadline.
- Update and maintain CRM system.
- Initiate ongoing client enrollment, education, and onboarding.
- Effectively handle in-bound calls in a timely and friendly manner.
- Maintain confidentiality and acting with integrity while handling sensitive information.
- Perform other duties as assigned.
Qualifications:
- Ability to work with web-based applications.
- Excellent organizational and time management skills.
- Articulate communicator in a variety of settings.
- Extraordinary attitude with client service orientation.
- Ability to prioritize information by analyzing critical issues and drawing accurate conclusions.
- Act with professionalism and urgency.
- Operate a 10-key with speed and accuracy.
- Knowledge of bookkeeping or payroll functions preferred
- Payroll Certification (FPC or CPP) a plus.
- Associate degree or equivalent.