Company Overview: For more than 25 years, Prestige has provided cost-effective employee benefits and HR services, transparent pricing, and personalized, quality service to every client. We go the extra mile to develop long-term relationships and build strong partnerships with each client we serve. We help our clients focus on running-and growing-their businesses. Bonded by shared goals, we're a data-driven and results-focused company committed to solving any HR issue, big or small.
Position Description: Process payroll for multiple worksites and provide clients with a superior level of customer service in a high-volume environment. Roles and Responsibilities:
- Develop and maintain proficient knowledge of the company, systems, processes and assigned clients
- Provide the highest level of customer service to our clients and worksite employees as the main point person for your assigned clients payroll related inquiries
- Daily processing of multiple scheduled and off cycle payrolls ensuring compliance, accuracy and recordkeeping. Follow up with clients and escalate as needed to ensure completion based on deadlines
- Confirm Payroll Invoice charges are accurate
- Daily completion of cases, tasks, etc. in our CRM system
- Knowledge of traditional and ad-hoc reporting capabilities
- Liase with Support and Distribution personnel to ensure Payrolls are shipped timely and accurately
- Strong multi state payroll regulatory and compliance knowledge including, but not limited to, tax laws, FLSA and fringe benefits
- Review and interpret the wording on wage garnishments. Setup deductions accurately and confirm when processing
- Update employee and client data as needed
- Proactively research and build knowledge on unfamiliar situations, work with managers to confirm accurate handling
- Collaborate with HR, Benefits, Retirement, Operations and other team members
- Ability to proactively problem solve and adapt to changing priorities
- Setup of union and prevailing wage rules and update as needed
Experience: - At least 3 years prior work experience with: Payroll Service Company OR
- Have processed payroll in a large company environment with 500 employees or more.
- FPC is recommended. CPP to be obtained in the next available training and testing window
Specific Skills Needed: - Strong computer skills however will train on our Payroll System
- Strong oral and written communication skills in support of Customer Service
- Applicant must have strong understanding of Payroll Regulations
- Accuracy and attention to detail in a fast paced environment
Salary up to $75,000 based on experience