Location: Rochester,NY, USA
Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.
Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.
Job Summary
We are looking for payroll support professionals who are excited to provide our clients with financial technology software and solutions that help businesses grow - all with a superior customer service experience.
In this role, you'll introduce clients to new payroll products and services and help them learn how to customize and maximize them to meet their business needs. You'll help guide them through problems and serve as a liaison between users and product developers.
Heartland is dedicated to personal and professional development and helping our team members learn new skills and grow with the company. We offer competitive compensation and benefits packages, along with incentives and a culture of inclusion and camaraderie.
Duties
* Maintain base of payroll clients and provide exceptional customer service to them via phone and email
* Interact with clients to obtain payroll data and accurately enter data for processing
* Meet deadlines and respond quickly to inquiries, even during times of high volume
* Learn and maintain a working knowledge of Heartland Payroll Software and other products.
* Assist clients with reports, problems, or other issues
* Reach out to clients regarding new products and services
* Develop relationships with other departments to ensure a positive customer experience
Job Requirements
* High school diploma or equivalent
* At least 1 year of work experience, preferably in customer-facing role
* Reliable, responsible, detail-oriented, and professional
* Excellent communication skills, especially via email and phone
* Team-oriented, adaptable, flexible, collaborative, able to resolve conflicts
* Proactive problem solver and critical thinker
* Proficient in Google Suite
* Accurate and fast data entry and typing skills
* Ability to multitask
Pay rate for this role: $19.00/hr.
Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.