PC Refresh Technician
: Job Details :

Job Title: PC Refresh Technician (Contract) Work Location: Washington, DC Visa - Visa Independent guys. Description: A PC refresh technician helps users to upgrade their computers operating system or replace an sumeelaptop or personal computer. As a refresh technician, your job duties also include troubleshooting issues for users of obsolete operating systems or users who are having difficulties with upgrades. Responsibilities:•Follow documentation to complete computer provisioning.•Set up and configure computers and peripheral equipment such as monitor, printer, scanner, etc.•Conducted data migration and backups, including user account creation and Windows settings configuration for PCs.•Perform audits and tests on computer systems, networks and hardware to ensure it is functioning properly•Respond to support requests and assist in troubleshooting any problems that arise•Attempt to replicate reported technical problems and look for solutions•Ensure all software and hardware is up-to-date and install updates as required•Perform routine preventative maintenance to avoid system outages and failures•Maintain computer documentation for colleagues to reference•Train colleagues on how to effectively use computer systems and components•Use ServiceNow ticketing system for documenting migration/refresh activities daily. Skills & Qualifications:•Certificate or associate's degree in a relevant field.•DOS Command and scripting understanding.•Exemplify strong attention to detail.•Ability to understand and brainstorm creative solutions to complex problems is essential•Must have strong time management skills and work productively with minimal supervision•Familiarity and understanding of the functions of basic computer hardware and software•Strong written and verbal communication skills and a collaborative attitude are a must•Ability to explain technical problems in layman's terms•Must have sound analytical thinking skills and attention to detail•Resource must have Windows 10 experience Experience Level:•1 year to Entry Level•1+ years' experience in a technical support or customer service role are desired.