INTRODUCTION TO AM GENERAL AM General develops and builds specialized ground vehicle systems that get the US Armed Services and our allies to and from their mission safely. Our innovative spirit delivers advanced, rugged, resilient, and dependable mobility solutions. We are one team dedicated to producing the best products for our customers. We have a collective understanding that at AM General our purpose is to serve those who serve to protect us. We R.I.D.E. with Sgt. Smith! We are ResponsiveWe have IntegrityWe are DynamicWe exhibit Excellence PRINCIPLE DUTIES AND RESPONSIBILITIES
- Deploy and support standard IS&S equipment and software to knowledge workers
- Support knowledge workers either deskside or using remote support tools
- Provide Incident and Service Request Fulfillment support
- Demonstrate Asset Management techniques to deploy, track, and recover devices and peripherals
- Participate in project-related activities across service providers
- Provide support of voice and data services, working with Managed Services partner(s)
- Assist InfoSec with hardening & remediating any endpoint devices, network equipment, or virtual machines for vulnerabilities
- Learn to use various tools and platforms to support & monitor the Infrastructure & Operations landscape
KNOWLEDGE AND SKILLS
- High school diploma (or GED) and pursuing Bachelor of Arts/Science in Computer Science or Information Technology or Management Information Systems
- General working knowledge of Windows-based PCs, tablets, mobile devices
- Experience using Microsoft Office products (Office 365, Excel, PowerPoint, Teams, Word)
- Good organizational skills
- Effective written and verbal communication skills
- Accuracy in quality of work
- Work independently and on teams
- Good problem solving and customer service skills
- Able to multi-task
PHYSICAL EFFORT
- Sight: must be able to regularly read computer screen, reports, and various documents with detail and clarity to accomplish work tasks in a safe and efficient manner, including regular use of adequate close vision, distance vision, color vision, peripheral vision, and ability to adjust focus
- Hearing: must be able to regularly hear well enough to communicate
WORKING CONDITIONS
- Physical Location: This position operates between an office and manufacturing plant environment and is often assigned to a specific shift or hours. The Employee must be able to perform job functions in an environment with varying difficult work conditions such as extreme cold, heat, inclement weather, at heights, and/or while exposed to constant/intermittent loud noises
- Teamwork: This position will work with others to ensure efficiency in the workplace
- Listening Skills: This position will need to understand how to use machinery properly and safely to prevent accidents and ensure all tasks are completed accurately
- Ability to follow instructions: Managers assign tasks and responsibilities, which vary; this position should be able to follow instructions competently
- Methodical approach: Production lines follow a set process, so this position needs a methodical approach to ensure all tasks are completed in the correct order for a smooth-running production line
- Concentration: This position may perform the same or similar tasks repeatedly, so a strong level of concentration when carrying out these tasks is important for quality control purposes. This role is often fast paced, so being able to maintain focus at all times is important
TRAVEL REQUIREMENTS Up to 25% travel may be required Important Applicant Information: Beware of Scams Job applicants will never be asked to share their banking information, personal protected information (PPI), or any sensitive documents (e.g., Social Security numbers or passports) before receiving a formal job offer from an authorized AM General representative. AM General conducts all communication through official company channels, and we will never request personal details via LinkedIn or other social media platforms. If you encounter suspicious activity, please report it to us immediately. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)