Location: Winterville,NC, USA
Peak Performance Sports & PT, an Alliance Physical Therapy Partner, is looking for a part-time hybrid Front Office Coordinator/Rehab Tech to join our team!
Summary:
The Front Office Coordinator is the initial point of contact with patients and is the administrative support person for the outpatient clinic. This position acts as the liaison between the clinic staff and patients and is responsible for being able to communicate company policies, procedures, and insurance information effectively and professionally. The position is responsible for following all compliance, Medicare, and HIPAA policies.
The Rehabilitation Technician is responsible for preparing treatment areas, cleaning treatment areas, obtainment of supplies, transporting, positioning and in assisting patients/clients, therapists, and therapist assistants in the completion of the therapy treatment plan. The technician may also be assigned routine clerical support tasks in support of the front office process. These functions are performed in accordance with facility, departmental, regulatory, and payor policies and procedures and guidelines.
Essential Duties and Responsibilities:
* Complete daily general office and administrative duties
* Oversee the collect of required insurance co-payments and patient registration, as well as document and reconcile daily schedule
* Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience
* Verify insurance benefits
* Monitor incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication, facilitation, and presentation
* Provides care per physician's orders and plan of care developed by evaluating therapist.
* Transports patients/clients to and from Rehabilitation Services departments.
* Prepares patient/client for treatment and assists professional staff with patient/client treatments.
* Communicates with patients, families, significant others, and members of the health care team to promote maximum benefits from care.
* Obtains equipment, materials and supplies from storage areas or appropriate department, and prepares them for use.
* Maintains therapy department(s) in a clean and orderly condition.
* Performs routine clerical support tasks, which may include reception, telephone, billing, ordering of supplies, and collection of facility/department statistics.
* Provides an environment conducive to safety for patients/clients, visitors, and staff.
* Assesses the risks for safety and implements appropriate precautions.
* Complies with appropriate and approved security and safety standards.
This list of duties is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that senior management may deem necessary.
Qualifications/Skills:
* Basic computer skills including proficiency with Microsoft Office and Outlook.
* High School Diploma or GED required
* Two years of experience in a medical office, customer service, or other similar business setting preferred.
* Ability to communicate effectively and professionally with a wide variety of people.
* Strong organizational skills with attention to detail and accuracy.
* Ability to handle multiple tasks in a very busy environment.
Physical Demands:
* The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.