Summary: Organizing, creating, and facilitating an unforgettable guest experience in Telluride/Peaks Resort.
Essential Duties and Responsibilities: - Ensure all guest are communicated, with before arriving to The Peaks.
- Create partnerships with local restaurants, shuttle services, adventure agencies, and other appropriate services.
- Assist Front desk agents with late arrivals, early departures, answering phones, taking and delivering wakeup calls, running downtime reports, posting and reconciling charges and generating/ distributing departure folios.
- Facilitate in creating guest itineraries and experience for the destination.
- Provide guest with most up to date COVID-19 protocols.
- Ensure guest Itineraries are completed and accurate before guest arrival.
- Notify Front Desk of VIP guest arrivals, and ensure that any guest amenities are ready for arrival.
- Coordinate with the Front Desk on guest satisfaction and potential guest recovery.
- Perform front desk duties when necessary.
- Maintain up to date knowledge of all hotel products.
- Maintain daily logs for am/pm shifts for concierge team.
- Ensure guest itineraries are relayed to front desk and notes are created in SMS.
- Maintain the supply of mountain trail maps, Mountain Village and Telluride maps and brochures at the front desk.
- Provide information and assist guest concerning; restaurants, theaters/ musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such.
- Maintain current listing of local and area attractions, special events and activities.
- Maintain a listing of local transportation guides, churches, sport arenas, etc.
- Provide hours of operations for all restaurants, lounges and shops within the hotel.
- Provide information, maps and directions as required.
- Provide a high level of guest service and guest interaction.
- Supports TSG Ski & Golf sustainability initiatives.
- Adheres to TSG Ski & Golf policies and procedures.
- Other duties may be assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Bachelor's degree (B. A.) from 4 year college or university preferred. 1 to 2 years hotel industry experience and supervisory and/or management experience preferred.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills: Ability to calculate figures and amounts such as rates, taxes, discounts.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: To perform this job successfully, an individual should have knowledge of Outlook, Internet Explorer, and Microsoft Office. Knowledge of Hotel Reservations systems preferred.
Other Qualifications: Ability to stand for considerable amounts of time. Knowledge of Telluride Ski & Golf and the Telluride region. Able to work nights, weekends, holidays and overtime as job requires. Able to function effectively at elevations of 10,000 feet or higher. Able to function effectively in inclement weather conditions.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. The employee must regularly lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The noise level in the work environment is usually moderate. The pay rate for this position is $19.00/hr. Benefits include paid sick leave, ski pass, dependent passes (for full time commitment), discounted lift tickets, lift tickets at other CO resorts, discounted employee shuttles and discounted meals and lodging and ski school discounts