Pendo Enablement Lead
: Job Details :

Pendo Enablement LeadJob Summary: Talent Software Services is in search of a Pendo Enablement Lead for a contract position in Fort Myers, FL. The opportunity will be five months with a strong chance for a long-term extension.Position Summary: On a broad scale this role is responsible for supporting the client's Conferences Attendee Sales Enablement team on their initial deployment of Salesforce.com, by producing high quality in-app guidance on a Pendo application for sales teams. Specifically, the role will include creating, managing, and optimizing in-app guidance through industry best practices and data and analytics. This role will also include producing data-driven analysis of user behavior.Primary Responsibilities/Accountabilities:Work closely with Sales Enablement Director and business partners to identify Salesforce in-app content needed to guide Sales reps.Identify the needs and requirements for a seamless in-app experience.Create and deliver high-quality, internal facing content via Pendo to support the Salesforce experience for our CAS sales teams.Optimize the CAS user experience of Pendo in-app guidance content via A/B testing and creatively identify ways to improve content engagement and overall, in-app experience.Support effective Pendo in-app content QA and testing.Troubleshoot with Pendo Support client's colleagues to solve any issuesUtilize Pendo Analytics capabilities to provide data-driven analysis of user behavior and recommendations to improve content.Identify and recommend process improvements to Sales Enablement Director and business partners as required.Support Sales Enablement Director and business partners on Pendo analytics requestsSupport Sales Enablement Director to interpret analytics related to adoption metricsEnsure effective and timely issue resolution for all Pendo issues that arise from CAS reps and CAS business.Act as a subject matter expert for Pendo capabilitiesAssist in training other team members and stakeholders on how to create and manage content effectively and how to consume analytics effectively via PendoEstablish and maintain relationships with internal counterparts and external vendor partners to support Pendo content development, technical troubleshooting, learn best practices and strategiesMaintain familiarity with latest Pendo product capabilities and adopt these insights into daily workQualifications:Completed Bachelor's Degree1+ years of Pendo experience is necessary3-5 years' relevant work experienceFamiliarity with HTML and CSS is a plusExcellent time and project management skillsAnalytical mindset, detail-orientedStrong written and verbal communication skillsIf this job is a match for your background, we would be honored to receive your application!Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk!