Location: Glendale,AZ, USA
Credit Union West has been named a 'Top Company to Work for in Arizona' for the 12th year in a row (2013-2024)! This prestigious award announced by BestCompaniesAZ is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback including culture, leadership and overall satisfaction.
Credit Union West continuously looks for ways to improve employee satisfaction and experience. In addition to high paying wages, Credit Union West also offers the following:
* Full-time employees receive 100% paid health, dental & vision insurance
* Earn incentives up to 15%, depending on position
* 401K plan with employer matching funds up to 5%
* Profit Sharing
* Tuition reimbursement
* Gym membership reimbursement
* Paid time off for holidays, vacation, and sick days
* Diverse and inclusive workplace
* Credit Union West membership and discounts
Be part of our award-winning team!
POSITION SUMMARY
The People & Culture Manager (PCM) is responsible for executing upon the People strategy to support the strategic direction of the People & Culture Team. As a hands-on approach leader, the PCM will lead the People & Culture Team by executing people policies, initiatives and programs that support a culture of engagement. The PCM will focus on serving the needs of employees and leaders through their entire employee life cycle, that includes managing the day-to-day responsibilities of employee relations, recognition, engagement, diversity, equity &inclusion, performance management, benefits, payroll, compensation & retirement administration, departmental talent development, talent acquisition and human resources analytics & reporting. As a trusted advisor, the PCM will build effective partnerships by creating trust and mutual respect for others and making solid people business decisions. The PCM will lead a staff of three to four human resources professionals
Essential Functions & Additional Responsibilities
20% Employee Relations/Engagement -Manage employee relations matters that may include coaching, counseling, performance improvement plans, investigations, etc. to minimize risk to the organization and to enhance a collaborative work environment. Implement and maintain employee programs that foster engagement, efficiencies, diversity, equity, inclusion and effectiveness in the employee and member experience.
20% Performance Management - Support employees and leaders through the annual performance management review process, which includes the use of technology to capture the end user experience, monthly coaching sessions, merit and incentive processes, and bi-annual compensation administration reviews to remain competitive.
20% Benefits, Payroll, Compensation and Retirement Administration - Oversee the payroll process and reporting outcomes to ensure employees are paid according to guidelines, regulatory compliance at the federal, state, and local laws. Manage day-to-day compensation, benefits, and retirement programs to support employee retention with the least expense to the organization. Oversee billing reconciliation process, 401K processing and reporting and wellness initiatives to enhance the health and well-being of our employees
15% Leading Departmental Talent - Hires, trains, directs and evaluates employee performance and behaviors to serve the member experience. Allocates resources to meet operational needs within the department. Provides leadership, coaching, and direction for their team members ensuring they have the support and development opportunities to become well-trained employees excelling in their roles
10% Talent Acquisition - Manage the recruiting, hiring, and onboarding process for attracting and hiring quality talent to support the member experience. Partner with hiring managers to address hiring challenges to determine appropriate solutions. Support various initiatives to support the credit union's employer brand.
10% Human Resources Analytics and Reporting - Analyze trends and metrics through review of various surveys (i.e., onboarding, top companies, engagement, and benefits surveys) to provide the appropriate workplace support, develop solutions, programs, policies, to foster increased engagement.
5% Performs other duties as assigned.
Education:
Bachelor's degree in Human Resources, Business Administration, Psychology, or related field obtained through a formal 4-year program at an accredited educational facility preferred or equivalent experience.
Experience:
Minimum 5-8 years related experience in Human Resources or related experience required. PHR, CP , SPHR or SCP desirable. Proficient knowledge in Employment law that support federal, state, and local laws.
Skills & Competencies
* Live the mission, vision, and core values of the credit union.
* Able to communicate effectively and tactfully with employees and members both orally and in writing.
* Act as a change agent, who can collaborate with diverse interest and adapt to internal, market or regulatory-driven changes.
* Demonstrate critical thinking and being self-reliant to better analyze and solve problems.
* Maintain working knowledge of Microsoft Office, SharePoint, and collaborative tools (Teams and Zoom).
* Thorough knowledge and understanding of organization's Employee Handbook and policies.
* Effective time management and organizational skills. Ability to multi-task and be agile to serve members and employees.
* Exceptional leadership skills: ability to motivate, influence, and engage direct and indirect reports and peers with a significant level of diplomacy and trust.
* Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
* Energetic, forward-thinking, and creative in business solutions with high ethical standards and trustworthiness.
* Strong mentoring, coaching experience to a team with diverse levels of expertise.
* Excellent presentation skills, confident in all settings with individuals at all levels of the organization both internal and external.
* Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.