Job DetailsJob Location158 East 35th Street Townhouse - New York, NYPosition TypeFull TimeEducation Level4 Year DegreeSalary Range$60,000.00 - $60,000.00 Salary/yearTravel PercentageUp to 25%Job CategoryHuman ResourcesDescriptionJOB SCOPE: Under the direction of the Director of Human Resources, the People Operations Generalist will provide HR services to drive employee engagement, employee satisfaction and staff development, while ensuring actions and outcomes are aligned with Postgraduate Center for Mental Healths mission, values, and strategic plan. Major areas of responsibility include the onboarding of staff, leaves, compliance, data management and serving as a gatekeeper to the Human Resources Department. The People Operations Generalist works closely with the People Operations Manager to recruit and retain qualified staff for the agency. The individual also works with the HR department to ensure timely, thorough and consistent onboarding of new hires. As the primary contact after an offer is presented, the People Operations Generalist is a vital role for a smooth onboarding experience. ESSENTIAL FUNCTIONS:
- Create and send offer letters and background check documentation once contingent offer has been verbally accepted.
- Processes background clearances through the Justice Center, Staff Exclusion List, State Central Registry, and K- Checks.
- Input Drivers' licenses into LENS DMV Database and track regular updates.
- Administers and tracks status of reference and background checks.
- Main point of contact for the completion of paperwork during Pre-Employment.
- Completes I-9 verification forms and verifications of employment requests.
- Monitoring of the onboarding process and works closely with the People Operations Manager, hiring manager, and candidate to ensure process runs seamlessly and concurrent.
- Drafting and distribution of employment offer letters to individuals after review and approval from Director of Human Resources.
- Maintain constant contact with candidates from beginning of onboarding process through to their first day of employment.
- Maintenance and organization of employee personal files. Filing, creating personnel folders, breaking down folders.
- Serve as point of contact for new hires regarding post offer inquiries re: Employee Orientation, schedule, etc.
- Address any background issues with Director of Human Resources.
- Coordinate reference checking.
- Keep an active listing of onboarded and onboarding employees.
- Manage and update internal Applicant Tracking System with necessary information during hiring process.
- Walk New hires through onboarding and training process.
- Handles confidential and sensitive information.
- Provides advice and counsel to managers, supervisors and employees regarding Human Resources policies, procedures, and leaves.
- Will partner with relevant stakeholders to oversee core HR processes, including management of FMLA, PFL, Workers Compensation, and Disability.
- Effective management of day to day administration of leaves.
- Oversee all Department of Labor correspondences.
- Oversees risk management programs including worker's compensation and related activities.
- Receiving and responding to accommodation requests; facilitating focus groups; assisting with the planning and coordination of recognition programs, team building and employee engagement initiatives.
- May represent PCMH at unemployment, disciplinary hearings, meetings, etc.
- Works with the People Operations Manager on solid recruiting strategies related to job posting, advertising, manage internal interviews, phone screenings, and in person interviews pursuing the goal of hiring, increasing retention, in addition to coordination and participation in job fairs when needed.
- Participates in recruitment efforts for all exempt and nonexempt personnel, and temporary employees.
- Participates in recruitment efforts by posting job ads, screening, and distribution of resumes to appropriate personnel.
- At times, reach out to all viable candidates and schedule interviews.
- Develop data analysis reports (i.e. turnover, salary analysis, attendance, etc.).
- Conduct research, manage projects and create internal communications, as assigned.
- Serve as the internal and external business partner for all sites.
- Administers various human resource plans and procedures for all company personnel; collaborates in the development and implementation of personnel policies and procedures; assists in the updating of employee handbook and policies and procedures.
- Partner with management to understand program operations; assess human resources needs and provide solutions to aid in meeting program objectives and staff development.
- Participates in meetings, seminars, webinars etc. to stay current on employment laws, and HR best practices.
- Assists in evaluation of reports, decisions and results of department in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of the department and services performed.
- Maintains human resource information system (HRIS) records, compiles and generates reports from database.
- Send biweekly report to payroll outlining new hires, terminations and transfers.
- Helps recommend process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy, which must be approved by appropriate leadership prior to implementation.
- Generates reports/queries, including writing maintaining and supporting a variety of reports or queries utilizing appropriate Paycom reporting tools. Assists in development of standard reports for ongoing customer needs. Helps maintain data integrity in systems by running queries and analyzing data.
- Trains new system users.
- Maintains awareness of current trends in Paycom and HRIS as a whole with a focus on service development, delivery and support, and applying key technologies. Examines trends in information systems training, materials, and techniques. Through reading, attending user group webinars, and consistently speaking with Paycom Specialist, continuously increases both HR knowledge and HRIS application/tools knowledge.
- Maintains compliance with federal and state regulations concerning employment.
- Answers general inquiries from employees and provides direction and assistance as needed.
- Answers incoming departmental calls, determines purpose of call, and forwards calls to appropriate personnel or department.
- Entering information into Human Resources database (Paycom).
- Sort and distribute mail.
- Keep track of employee changes and update their files accordingly.
- Assist all staff with any Paycom issues (password reset, unlocks).
- Create ID templates and print ID badges.
- Take photos of each staff member for ID.
- Upload staff photos into Paycom.
- Build strong relationships with internal hiring managers and external sources.
- Work with Paycom personnel to troubleshoot any issues.
- Adhere to policies and procedures as outlined in the PCMH Human Resources Policies and Procedure Manual.
- Create Flyers for organizations events and send for approval.
- Assists with special projects as assigned by the Director of Human Resources and/or Executive Management.
QualificationsSKILLS AND ABILITIES:
- Strong customer services skills
- Excellent interpersonal skills and ability to be approachable to staff
- Satisfactory oral and written communication skills
- Experience in handling sensitive and confidential information
- Detail oriented
- Well organized
- Ability to effectively manage time
- Ability to work effectively with others
EDUCATION AND EXPERIENCE:
- Bachelor's degree in Human Resources or related field required.
- Minimum 2-5 years of HR experience, preferably in a multi-location environment.
- Working knowledge of applicable Federal, State and Local laws and regulations related to the Human Resources function including, but not limited to, FLSA, ADA, and FMLA.
- Able to prioritize and work well under pressure.
- Accuracy, timeliness, and acute attention to detail and impeccable follow-up skills.
- Technical proficiency in Microsoft Office and willingness to learn additional software as needed such as Paycom.
- Must be proactive, and a resourceful teammate, with a can-do attitude, demonstrated ability to work independently, with all levels of management, use sound judgment and make decisions and recommendations.
- Display sound judgement and prioritizing skills.
- Ability to remain calm, cool, and collected while managing many important tasks simultaneously.
- Resourcefulness, and the self-motivation to learn the business.
- Ability to work and communicate with all levels of internal and external parties.
- Passion for customer service, and true empathy for our candidates.
- A keen eye for details across the board.
- Strong ethical standards, handle multiple tasks confidentially with integrity.
- Professional manner in person and on the telephone.
- Excellent customer service and interpersonal skills including the ability to listen well.
- Have passion and enthusiasm for bringing great talent into Postgraduate Center for Mental Health.
- Willingness to collaborate and achieve results in cooperation with others.
- A strong interest in PCMHs mission.
- Demonstrated commitment to the HR function.
- Performs other related duties as required and assigned.