About the Team & Role: Rubrik is on a mission to secure the world's data and our People Team is committed to unlocking the full potential of the Rubrikans behind that mission. Our goal is to recruit, develop, reward, and retain a global workforce that is at the heart of our company's success. We truly understand that people are the core of our organization, and we're passionate about creating an environment where everyone has an opportunity to thrive in their growth, in their experience, and in realizing the purpose of their work in the world. If you crave a culture that encourages great ideas and debate, where you can take your best ideas and see them to fruition, join us and let's be unstoppable, together. What you'll do:
- Team and Process Management: (60% of time)
- Train and mentor team members who are responsible for case triaging, responding to employee inquiries, immigration, mobility and other People Services responsibilities.
- Provide direction, counsel and set goals for career growth and development. Ensure the team is appropriately staffed and supported.
- Identify opportunities, create, and implement programs to improve the effectiveness of triaging and case management. Drive a strong level of customer service.
- Partner with the Director of People Operations to develop a strategy to scale the team and increase the type and complexity of services offered over the next 2-3 years.
- Develop a cross-training program for the team; provide backup for team members during times of high volume workload or when out of the office.
- Develop and maintain documentation of team process procedures and functions.
- Serve as department People Services process liaison to Talent Acquisition, Talent Development, People Partners, Legal, Workday Data Management team etc.
- Collaborate with regional People Ops and People Partner team members to ensure process consistency across regions.
- Identify opportunities, create, and implement processes and programs to improve the effectiveness of triaging, case management, onboarding, offboarding, background checks, internal mobility and immigration.
- Monitor daily team passdown reports and provide support for troubleshooting as required; escalate issues as appropriate.
- As a part of the HR Operations leadership team, work with other managers to plan resources, develop and implement team programs, establish and monitor policy application for consistency, etc.
- Ensure the team maintains the intranet The Cube with up-to-date process information.
- Monitor triaging metrics and maintain a response Time SLA of