Location: Nashville,TN, USA
PRF: Client/Client/2023/2131389 Buy Rate: 400 USD/Day Rel Exp Required: 6+ Years Work Location:, Nashville, TN office. Title Tech Support Analyst GRCF Role Profile CDIO Technology Role Family Tech Support Analyst City Nashville Business Sector TSG& Hosting Services Company: Banking is a client-focused financial services firm that offers a combination of wealth management, asset management and investment banking services on a global and regional basis. We aim to be the world's leading wealth manager and the top universal bank in Switzerland, complimented by an investment bank and asset manager which are world-class in their chosen areas of focus. Business Area: Banking Technology is the IT function responsible for building, maintaining applications and systems infrastructure with the capacity and capability to achieve our goal to be the best global financial services firm. IT supports the whole of Banking across a wide range of systems and functions. Services range from business consultancy and technical architecture to analysis, solution development and project management. Your role: •Ensure production stability and availability for key operational business processes. •Handle incident escalation and management •Perform Problem Management on production issues •Perform Incident trend analysis •Prioritize remediation activities with delivery teams •Conduct deep-dive post-mortems •Drive process improvement initiatives alongside global production support projects. •Act as coach for junior members of the team. •Create and maintain written procedures and make available for audit or management review. •Communicate complex technical issues, properly set expectations and adequately follow-up with all stakeholders. Track work progress and report any key issues to senior management and stakeholders. •Implement continuous improvement and problem management programs as well as good grounding in IT technical architecture and infrastructure. •Support both packaged and custom solutions •Display strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out) •Fundamental IT skills across Windows, UNIX, Cloud, SQL, and ITIL •Have a natural ability to solve complex issues (covering both technical and business areas) Your team: You'll be working in the Hosting Services WM USA team in Nashville, TN. We are aligned to Banking WM USA business where the approach is based on the trusted relationship of our Financial Advisors and their clients. Our experienced Advisors are committed to understanding clients' needs and delivering insightful, informed advice to help them realize their dreams. Your Experience & SkillsYou have: