We are located approximately 20 miles north of Boston and parking is free. We are also accessible by commuter rail on the Newburyport/Rockport line. Come and explore Endicott's seaside locale where employees are an important part of the bustling campus community! Please apply today if this opportunity looks like the right fit for you. POSITION SUMMARY: The Dispatcher will provide communication support to the department by monitoring and operating various radio frequencies, dispatching department and other college personnel calls for service and emergencies and maintaining accurate records and logs of shift activity. The Dispatcher will be responsible for operating several types of computer systems, providing telephone and in-person assistance to the public, and other related duties as assigned. RESPONSIBILITIES: Include, but are not limited to, the following:
- Maintain effective and efficient communication between the Police Department, its employees,the public, other college departments and personnel, outside emergency and law enforcement agencies by receiving and dispatching general and emergency information.
- Answers business and emergency phones; including the college's switchboard outside regular business hours providing information, direction, and services.
- Responsible for a wide variety of in-person services such as assisting with the parking and traffic office when needed and signing keys in/out under strict key control policy.
- Operates,with proficiency, several computer systems such as card access system, CJIS (Criminal Justice Information System), and police computer aided dispatch and report management program.
- Other related duties as assigned
- SKILLS AND QUALIFICATIONS:
- Must be able to obtain CJIS certification (from the Commonwealth of Massachusetts)at hire and retain this certification as a condition of continued employment.
- Must successfully complete a background investigation prior to
- Minimum of a High School
- Knowledge of police dispatching practices and a willingness to keep self up-to-date on current practices and maintain department-sponsored training
- Proficiency in multi-tasking.Ability to analyze requests for both emergency and non-emergency services and make independent decisions.
- Ability to adjust to changing situations to meet emergency or rapidly changing requirements with sound judgment and discretion in handling confidential information.
- Ability to work nights and weekends.
This position is subject to the successful completion of a criminal background check.