Location: Poynette,WI, USA
Explore opportunities with Optum, in strategic partnership with ProHealth Care.ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behindCaring. Connecting. Growing together.Supports patient care delivery in Emergency department, Clinic and possibly Switchboard.This position is per diem. Employees are required to work 2 shifts per pay period. Our office is located at 240 Maple Ave., Mukwonago, WI.We offer 6-8 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.Primary Responsibilities:Greets visitors and patients in personCommunicates by telephone or video conferencing, upholding excellent customer serviceHandles confidential information appropriately by protecting and disclosing information to only those authorizedPrioritizes by assessing and analyzing information to identify immediate emergency needsDemonstrates technical knowledge and competence in the departmental procedures and maintains current physician on – call schedules to ensure appropriate communication to ProHealth Care PhysiciansEnters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possibleObtains appropriate applications and forms, confirming signatures are on file. Photocopies / scans documents as neededProvides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box dailyWorks with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as neededProvides wayfinding instructions and assists with hospital information as requestedCoordinates patient admission needs, bed assignments, and tracking boards where applicableMeets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as neededMay perform other duties upon requestYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED (or higher)1+ years of previous customer service experience in an office setting or professional work environmentBasic level of proficiency with Microsoft Office productsAbility to work 2 shifts per pay periodAbility to work at 240 Maple Ave., Mukwonago, WIAbility to work a variety of shifts to support a 24 hour operationMust be 18 years or age or olderPreferred Qualifications:Knowledge of medical terminologyExperience with electronic medical records systemExperience in a medical officeAbility to handle emergency/high pressure situationsSoft Skills:Excellent customer service skillsExcellent written and verbal communication skillsDemonstrated ability to work in fast paced environmentsAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #RED