SPECIFIC RESPONSIBILITIES
- Assist Program staff to meet and maintain regulatory compliance with Local, NY State and Federal codes and regulations.
- Conduct internal audits and inspections annually and as needed.
- Prepare detailed written reports of findings and deficiencies.
- Ensures thorough and independent Investigation of Reportable Incidents as defined by Part 624.
- Conducts thorough incident investigations as directed according to Justice Center, OPWDD and Part 624 guidelines.
- Provides detailed written reports using Justice Center and OPWDD approved format within required time frames.
- Must complete Justice Center and OPWDD approved Incident Investigation Certification Program and maintain certification as investigator
- Participate in Incident Review as needed.
- Assist with Incident monitoring and Trend Analysis.
- Assist with maintenance of agency incident data base.
- Complete entries into OPWDD Incident Report and Management Application (IRMA) as needed..
- Assist Program and other Quality Improvement Specialists to comply with Council on Accreditation (COA) standards.
- Assist with Case Record Review;
- Administration of Consumer Satisfaction Survey,
- Track and review of Behavior Management Training and Restrictive Behavior Management Interventions.
- Assist with Internal Audits as required by COA Standards.
- Prepare detailed Quarterly and Annual Reports
- Participate in Agency wide Quality Council meetings.
- Perform all other duties as assigned.
II. RELATIONSHIP WITH OTHERSIn addition, employees need to possess the following characteristics:
- Be team players and able to interact in a positive manner with Administrative, Managerial, Supervisory, and line staff as well as person's receiving services and their family members
- Have a strong sensitivity to cultural differences present among staff and clients within our organization and among the people we serve and their families.
- Ability to set limits, maintain role, work collaboratively and respectfully to intervene appropriately as a quality improvement staff person.
Qualifications
- Bachelor's degree required.
- Master's degree preferred in Human Services, Social Work, Health Care Administration,Public Administration or similar field.
- One year's experience in quality improvement/program evaluation and/oradministration in not-for-profit settings, preferred.
- Experience with computer database and word-processing programs such as MS-Office Suite-Word, Excel, Access-tocreate and maintain databases, track and analyze information and data, desirable.
- Experience with audit preparation, accreditation/survey activities (especially COA), TQM, CPI and Outcomesmeasurement is desirable.