Location: Allentown,PA, USA
Salary: $42,000/year
Do you have a passion for making a difference in someones life? Are you looking for an opportunity to use your background and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Then the Performance Data Specialist position is for you! We are seeking a dynamic, team-oriented and caring individual to join our spirited team.
The Performance Data Specialist supports program operations through real time, accurate data capture of customer flow and performance. This position generates and reviews required reports per scheduled deadlines and monitors performance outcomes related to cross program goals.
Responsibilities:
Utilize recruitment and outreach strategies as needed to support program enrollment benchmark through tracking program candidates and referral to enrollment rates
Work with staff to ensure customer flow, service delivery and data management across PA CareerLink Lehigh Valley locations are efficient and effective
Identify and evaluate methods for improving program processes and services and make recommendations to program management
Ensure data entered on the required system(s) is current, accurate and timely
Conduct weekly, monthly, quarterly and annual monitoring to ensure compliance with contractual and state guidelines
Provide cross program performance training and support to various teams
Audit participant file folders for accuracy and compliance
Ensure full adherence to required data deadlines
Participate in monthly caseload reconciliations across programs to audit all data points
Provide regular and ad-hoc reports as requested from program management
Timely, accurate, and concurrent data entry on all required systems
Ability to retrieve and present data a clear and effective visual graphic
Generate queries and work with various team to strategize retrieval of needed outcomes
Identify and relay quality assurance service gaps so as to support staff development through weekly team check-ins
Implement and adhere to the quality assurance system
Manage monthly and annual ISO audits and compliance
Qualifications:Quality assurance, data handling and process monitoring experience
Attention to detail and proficient in Microsoft Office Suite required
Bachelor's degree or equivalent experience preferred
Strong interpersonal skills and previous experience in team-oriented environments
Excellent communication, analytical and problem-solving skills
Access to reliable transportation
Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!
About EDSI: EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified. www.edsi.com