Description & RequirementsCurrently, ManTech is seeking a motivated, career and customer-oriented
Performance Monitoring Expert skilled in Application Performance Management (
APM ) and Network Performance Management (
NPM ) solutions at the South Burlington, VT; Camp Springs, MD; or a location to be determined upon offer acceptance.
Responsibilities include, but are not limited to: - Performance and capacity planning for all solutions during Architecture and Engineering phase, prior to implementation.
- Analysis of end to end performance impacts and costs associated both monetarily and operationally.
- Capacity analysis, bandwidth studies and risk-analysis reports should be delivered prior to the delivery of any engineering solution, so as to not negatively impact the enterprise LAN/WAN and Cloud Interconnects.
- Improve customer satisfaction by meeting deadlines and delivering products and services within required timelines.
- Achieve maximum network performance for the enterprise users on both wired and wireless, as well as for remote teleworkers.
- Produce repeatable reports that evaluate capacity and identify areas where improvements can be implemented.
- Analyze specifications and capacity and undertake appropriate calculations to estimate resource requirements, in terms of labor, tools and materials.
- Create capacity plans that meet Government defined business targets and optimize efficiency and costs.
- Evaluate solution requirements and deliver minimum and maximum performance metrics to set thresholds; forecast when under or over conditions exist; provide mitigation/corrective action strategy.
- Identify and document potential pitfalls, issues, challenges, and potential resolution strategies.
- Provide continuous review of software and hardware solutions so that the organization can better anticipate customer needs.
- Use Agile tools such as JIRA, Confluence and MS Teams to provide transparency and allow information to be visible in real time and to create a unified backlog ensuring visibility into all areas of work and identifying inter-dependencies between teams.
Minimum Qualifications: - 5+ years of experience with APM and NPM technology.
- Strong technical hands-on background in various operating systems, applications, network technologies, and software languages.
- Expertise in digital performance management solutions, implementations, and governance.
- Ability to build strong client relationships by providing high quality products and services to the clients.
- Experience and proven track record of success managing highly critical applications and product implementations (which includes routine maintenance and upgrades).
- Effective customer relationship management through engagement and customer satisfactions ratings.
- Ideal candidate is passionate about learning new technologies, embracing change, coaching and mentoring personnel and teams, networking, performance management, and collaborating to achieve high quality standards.
- Ability to collaborate with different departments and teams to achieve common goals.
- Ability and desire to work in a fast-paced, rapidly changing, collaborative environment.
- Strong troubleshooting and analytical skills.
- Effective written and verbal communications skills.
- Experience supporting Information Technology (IT) projects
- Familiarity with Agile concepts
Preferred Qualifications: - In depth knowledge of Riverbed Aternity End User Experience Monitoring.
- Must have strong technical administrative experience with Riverbed Aternity End User Experience Monitoring. This includes ongoing maintenance and upgrades.
- Bachelor of Engineering (B.E) Computer Science or related field is preferred.
- Experience with major cloud providers such as Azure or AWS preferred.
- Experience supporting Government contracts
Security Clearance Requirements: - U.S. Citizen with the ability to obtain a Public Trust and complete a DHS Security Clearance.
- Candidate will be processed for Public Trust prior to setting start date.
Physical Requirements: - Office work, typically sedentary with some movement around the office
The projected compensation range for this position is $122,600.00-$204,200.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, ManTech invests in it's employees beyond just compensation. ManTech's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at ...@mantech.com and provide your name and contact information.