Ana Luisa is a Brooklyn-based e-commerce jewelry brand with a simple, but clear-cut idea that high-quality jewelry shouldn't cost the planet. We believe that how we create our pieces matters as much as why people wear them and that luxury shouldn't be defined so narrowly and designed for so few. We design, craft, and deliver exceptional everyday pieces for everyone, priced fairly, and produced ethically to create a positive impact for both people and the planet.
About the job As a Permanent Jewelry Stylist, your role is pivotal in our team's success. Operating within both our AL Studio and on the sales floor, you'll seamlessly integrate our permanent jewelry collection into each customer interaction. Infusing personalized services, your mission is to create unforgettable experiences while authentically narrating our brand's story. Your commitment to authenticity and deep understanding of our offerings will exceed sales targets and elevate the customer experience, fostering loyalty and propelling our success forward. The Permanent Jewelry Stylist will initially report to the Store Manager. This is a Part-Time role initially. What you'll be responsible for:
Permanent Jewelry Welding Studio - Participate in comprehensive training sessions covering the welding of jewelry in diverse metals, including solid gold and sterling silver
- Educate customers about permanent jewelry and Ana Luisa's extensive range of offerings
- Lead studio operations, including the meticulous cleaning and organization of welding materials and stations
- Efficiently schedule appointments and ensure smooth guest check-ins using our scheduling platform
- Deliver exceptional customer experiences by skillfully welding permanent jewelry onto customers while maintaining a positive and welcoming demeanor
- Process customer transactions accurately using the POS system and inform customers of care guidelines and warranty policies for our permanent jewelry
- Offer valuable feedback on customers' studio experiences and relay any product requests for consideration
- Engage actively in leading and participating in exclusive permanent jewelry parties and events for our valued clients
Sales Achievement - Develop and maintain a deep understanding of the Ana Luisa brand and product offerings to assist customers in making informed purchase decisions
- Achieve individual and team-based sales goals through a customer-centric approach, in-depth product knowledge, and genuine selling techniques
- Meet and exceed Key Performance Indicator (KPI) goals; focusing on Average Order Value, Units Per Transaction, Conversion % and revenue to target
- Utilize company tools, incentives, and strategies to support the achievement of store-wide sales targets
Customer Experience - Forge lasting relationships with customers by establishing genuine connections and delivering a personalized shopping experience
- Collaborate with the store team to build a strong clientele list, fostering brand loyalty and encouraging repeat customers
- Participate in store events and corporate-led initiatives to enhance brand awareness and community involvement
- Welcome customers into the store, creating a positive and inviting atmosphere
- Assist customers in styling jewelry, making recommendations that complement their individual style and lifestyle
- Work closely with store leadership to gather and implement customer feedback to enhance the overall shopping experience
- Resolve customer needs promptly and effectively to ensure high levels of customer satisfaction
Operational Excellence & Visual Merchandising - Accurately process customer transactions, ensuring a seamless experience in an OMNI channel setting
- Handle returns, exchanges, and warranties efficiently and by company policies
- Maintain visual standards by executing brand, product, and marketing initiatives
- Ensure the sales floor remains pristine and organized, with display jewelry presented attractively
- Collaborate with leadership on store operational matters
- Participate in regular inventory counts, contributing to maintaining high inventory accuracy
- Ensure all front and back-of-house procedures adhere to company policies and procedures
- Assist in processing shipments, including visual merchandising placement and replenishment to ensure product availability
What you'll Bring:
- High School Diploma or equivalent preferred
- 1 year of Permanent Jewelry/welding experience required
- 2+ years retail experience; jewelry experience preferred
- Customer-centric mindset
- Strong communication skills
- Works well in a high-performance team environment
- Ability to work nights, weekends and holidays
What you'll Love about Us:
- Team Lunches
- Sick Leave
- Brand Perks: Employee discount; Welcome gift card
- Commuter Benefits
- $22-$24 an hour
Ana Luisa is an equal-opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.