Pershing X, Associate, Client Service I
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At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.Pershing X is a technology company pioneering an interoperable, multi-custodial platform that unifies the core areas of wealth management. Launched in 2021, Pershing X uses its capabilities in technology design and data consolidation, and access to investment management solutions to simplify complexities found in managing an advisory business-thereby enabling wealth management professionals to increase productivity and service their clients with a seamless end-to-end experience. Formed on a foundation built and backed by a leading global bank, Pershing X is on a mission to help wealth management professionals achieve efficiency and scale, so that they can spend more time with their clients and help more people.In this role, you'll make an impact in the following ways: Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY. Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed. Applies intermediate problem-solving skills, experience, and judgement to analyze information. Uses communication skills to deliver high quality service to a specialized client base. Provides clients information related to BNY products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed. Leverages a good understanding of broader BNY services and offerings. Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed. Uses knowledge of client issues and needs to contribute to business development efforts. Participates in internal activities and initiatives designed to improve the client experience. Recommends process improvements. May have people management responsibilities in some geographies. Provides guidance to less experienced team members. Supports multiple, moderately complex client accounts. To be successful in this role, we're seeking the following: Bachelors degree or the equivalent combination of education and experience is required.3-5 years of total work experience preferred. Experience in an operational area and/or client services preferred. At BNY, our culture speaks for itself. Here's a few of our awards: America's Most Innovative Companies, Fortune, 2024 World's Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024 Most Just Companies , Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg's Gender Equality Index (GEI), 2023Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $46,800 and $85,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.