POSITION SUMMARY:
Under the supervision of the Retail Banking Officer, the Personal Banker plays an integral role in ensuring that an exceptional customer experience is achieved end-to-end in each banking interaction. Personal Bankers build and expand relationships by providing tailored service to each customer through active listening and engagement to understand their financial needs and goals. This role is also responsible for accurately operating a cashbox, cash recycler and vaults, along with opening new accounts, accepting loan applications and managing various account maintenance and servicing requests and troubleshooting.
The Personal Banker assesses the financial goals of customers and prospects and recommends appropriate needs-based products and services. The Personal Banker strives to build new and expand existing customer relationships through selling and/or referrals. The Personal Banker may provide coaching to less experienced branch staff.
ESSENTIAL FUNCTIONS:
- Identifies and pursues opportunities to build and deepen customer relationships by actively listening and engaging the customer to understand their current and future financial needs and priorities. Offers Windsor Federal Bank solutions and educates customers on products, promotions, and digital services to assist the customer in reaching their financial goals. Meets all defined growth and sales goals, as well as provides consistent customer service excellence.
- Processes financial transactions for customers including deposits, withdrawals, loan payments, cashing checks, issuing cashier's checks, and entering wire transfers. Verifies customer deposit request, including cash totals and properly endorsed checks. May provide certain transaction exceptions, within policy or procedural guidelines. Performs transactions and balances a cash box, cash recycler, and vault daily while maintaining an excellent balancing record in compliance with the Bank's established Cash Difference policy.
- Opens various types of new accounts, including consumer, business, and retirement. Ensures proper identification is collected for various entity types and prepares and collects appropriate applications and agreements.
- Manages all levels of account servicing requests such as processing address changes, issuing new ATM/Debit cards, enrolling, and troubleshooting for online banking, and assisting customers with ATM/Debit fraud resolution.
- Resolves customer complaints/problems in a tactful, effective manner to ensure that resolutions and follow-ups are completed in a timely and accurate manner. Processes night drop and day drop deposits, commercial and business deposits, and journal entries as appropriate. Capable of balancing the ATM and executing end of day balancing of the branch. Will engage in, or oversee, specific branch tasks or projects as directed by the branch supervisory team.
- Maintains thorough knowledge of the Bank's loan policies, procedures, products and services and applicable banking regulations. May originate loan applications based on the applicant's needs and goals. Able to determine the appropriate consumer loan product or refer to the appropriate specialist, including commercial, small business and mortgage originator.
- Participates in skill-building training programs offered by the Bank and professionally administered educational programs involving customer-focused skills, banking principles, relationship selling, and product administration.
- Adheres to all security and regulatory policies and procedures, including Bank Secrecy Act requirements, currency reporting requirements, check processing and funds availability guidelines, and all other position related regulations, policies, and best practices. Maintains knowledge of the Bank's security procedures, Sexual Harassment Policy, Regulation DD, CC, Equal Employment Act and CRA; reports any discrepancies to the Management. Adheres to all operational policies and procedures including daily opening and closing.
- Participates in Bank and branch meetings. Supports Bank and branch community efforts and initiatives.
- Performs other related duties as required.
REQUIRED EDUCATION / EXPERIENCE / SKILLS:
- High School education along with a minimum of 2 – 3 years prior work experience which includes customer service, cash handling, sales and interpersonal skills, or some comparable combination of education and experience.
- Proficient oral and written communication skills. Proficient computer and math skills; ability to operate a personal computer and other standard office equipment.
- Ability to perform a variety of duties, often changing from one desk to another of a different nature without loss of efficiency or composure.
- Ability to influence people in their opinions, attitudes, or judgments about ideas or things; to motivate, convince or negotiate. Ability to deal with people beyond giving and receiving instructions such as in a team, supervisory, marketing or counseling setting
- Ability to receive guidance and supervision, follow work rules and work procedures; meet deadlines, punctuality, and attendance standards.
- Ability to successfully complete transaction processing training, new accounts training, and any other Universal Banker skills training or compliance training deemed necessary by the Bank.
- Familiarity with financial institution deposit and loan products and services.
- Ability to obtain an NMLS identification number with the Nationwide Mortgage Licensing system and Registry in accordance with the SAFE Act.
Windsor Federal, an Equal Opportunity Employer, offers a competitive compensation and benefits package including vacation, personal days, paid sick time, holidays, participation in a 401(k) plan, and profit sharing.
Windsor Federal Bank offers a competitive salary and full benefits package.For consideration for this position send resume to: ...@windsorfederal.com Windsor Federal Bank, 270 Broad Street, Windsor, CT 06095An Equal Opportunity Employer
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