ABOUT USHirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client's everyday operations to understand their people goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.We partner with companies expecting or experiencing high growth which need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.OUR CLIENT Location: Wyomissing Borough, PAIndustry: Cannabis/RetailCompany Size: 50 employeesWhat They Do:Our client is in the cannabis industry, known for their commitment to quality, innovation, and community engagement. With a fast-growing presence and a reputation for excellence, they're setting the standard in the retail cannabis experience while fostering meaningful connections with their customers.THE ROLEWe are seeking a passionate Personal Care Specialist to engage in one-on-one interactions with our client's patients and/or customers from the time they enter the retail area until they check out and exit the store. The ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. The incredible Personal Care Specialists are our client's secret to success-they connect each unique patient and/or customer with just the right product and method of consumption for their needs. The Personal Care Specialist is a master of our client's menu and knows exactly how to help anyone who walks through the dispensary's doors.This role is onsite in Wyomissing Borough, PAThere are both part-time and full-time opportunities for this role.WHAT YOU WILL DO
- Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
- Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction
- Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer's needs. Responsible for remaining up to date on product knowledge.
- Promote a work environment that is positive, communicative, patient and/or customer-oriented
- Assist in verifying order deliveries for accuracy
- Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
- Ensure local and state cannabis regulations are properly enforced and upheld
- Ensure sales floor is properly stocked and presence of the store is well maintained and compliant
- Maintenance of hard copy files as required
- Follow security measures and safety compliance procedures
Complete duties at assigned workstations, as determined by management, during scheduled shifts including:
- Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru
- Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts
- Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary
- Other duties as assigned
WHAT YOU WILL LIKELY NEED
- At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
- Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
- Must have reliable, responsible, and dependable attendance
- Must be 21 years or older
- Must pass all required background checks including state-specific cannabis employment requirements
- Possess a valid driver's license or state ID.
- Must be and remain compliant with all legal or company regulations for working in the industry.
KEY SKILLS
- Consistent demonstration of excellent customer service skills
- Desire to continuously learn (more) about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies - previous knowledge preferred
- Ability to establish and maintain effective working relationships with all employees
- Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
- Previous experience with POS systems
- Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures
- Be able to follow instructions as directed and incorporate constructive criticism from managers
- Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.
ADDITIONAL REQUIREMENTS
- Move about the dispensary in order to fulfill work assignments and assist employees and patients and/or customers in various locations of the dispensary
- Remain in a stationary position, if required, up to and including in an office setting, to meet the needs of the business and complete asset protection duties timely
- Converse and communicate with individuals and groups of people directly
- Operate point of sale system, computer, and other office productivity machinery in order to use online programming and software including word processing, database management, spreadsheet applications and email
- Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries
- Move and place products and materials weighing up to 30 pounds independently
- Position self to move products and materials, as required
- Ability to work outdoors in varying and sometimes adverse weather conditions
- Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent