At HMG Pest Solutions, we have composed a business model encouraging collaboration, diversity, and organic growth. Teaming up with the most formidable independent manager of pest control solutions, we aim to bring premier pest control solutions directly to consumers.Our Pest Control Customer Service Representative team assists in the implementation of organizational models that produce maximum customer satisfaction and drive sales revenue. We provide our Pest Control Customer Service Representatives with an exceptional opportunity to confirm their professional career objections and to become better acquainted with the marketing and sales industry. Our confidence in our seamless training program coupled with your enthusiasm for learning new skills and interacting with people will set the stage for our Pest Control Customer Service Representatives to advance their professional portfolio. Responsibilities of a Pest Control Customer Service Representative:
- Master existing processes by attending training meetings whilst making constructive suggestions for improvements in the consumer experience and overall sales profits
- Stay on top of new pest control services, technical developments, promotional deals, and sales promotions that our pest control clients are offering
- Develop rapport with potential customers in all interactions; offer educated solutions and guidance
- Obtain confidential customer information such as names, addresses, and personal data and follow all confidentiality requirements
- Coordinate suitable delivery with consumers requesting or receiving services
- Create a distinctive, positive first impression for potential clients in order to build a sense of trust, increase customer retainment, and bolster sales revenue
Requirements of a Pest Control Customer Service Representative:
- 1-2 years of experience as a Customer Service Representative or Sales Associate
- High school diploma or GED Required
- Expert in delivering presentations in an efficient, professional, and confident manner
- Strong organizational, problem-solving, and analytical thinking skills
- The ability or proven record of success in meeting customer satisfaction, building sustainable relationships, and exceeding sales trajectories
- Responsible and superior work ethic with the ability to thrive in a collaborative environment
- Maintain composure under pressure and resolve difficult situations in a calm and patient manner