Location: Pittsburgh,PA, USA
Company Overview:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
Responsibilities:
* Enter pharmacy related data as necessary to verify accuracy and completeness of information and proactively seek additional sources when necessary to meet data entry requirements for our pharmacy operations team
* Work to resolve common data entry issues with internal stakeholders
* Strive to meet and exceed structured performance targets.
* Document all process information and data discovery according to operating procedures
* Utilize Knowledge Base materials as a foundation for resolving inquiries
* Maintain confidentiality of patient and proprietary information
* Develop a working knowledge of company related security and privacy practices.
* Participate in continued education on product changes, new features and product launches
* Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes
Location/Hours
* Full time, On-site role in Robinson Township (Pittsburgh )
* Shifts: 10am-6pm OR 9am-5pm EST Mon - Fri , with one full week of 12pm-8pm every 2 months
* Need to be open to rotating Saturday shifts
Benefits
* Medical, dental, and vision insurance plans that fit your needs
* 401(k) retirement plan
* Daily meal stipend for onsite marketplace
* Pre-tax transit benefits and free onsite parking
* $18 per hour rates to start
Requirements:
* Healthcare/science background required
* High school diploma or GED required
* Customer service experience preferred
* Desire to work in a customer/patient-centric role
* Strong verbal and written communication skills
* A passion for providing top-notch patient care
* Strong technical aptitude and ability to learn complex new software
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.