Job Title: Pharmacy Clerk/Delivery Driver
Reports to: Chief Pharmacist, Staff Pharmacist
Status: Non-Exempt
SummaryThe pharmacy clerk's primary responsibility is customer service. This person must be aware of all customers in the pharmacy area, act as a first point of contact with pharmacy customers, and be helpful and courteous to customers at all times. Additionally, this person must operate a motor vehicle (automobile, van, utility van, etc.) on public roads and highways to transport medications, and supplies from Lewis Pharmacies to homes, apartments and some private and public healthcare facilities.
Essential Duties and Responsibilities- Learn Lewis Drug policies and procedures and perform them daily
- Professionally manage and assist in all patient wait times, sales, returns, and complaints
- Answer phone calls promptly and in a polite manner
- Obtain and maintain pertinent information from patients so prescriptions can be filled accurately and efficiently
- Maintain the confidentiality of patients' private medical information according to the HIPAA Act
- Prepare paper work and compile medications for delivery and mail out orders
- Manage and serve drive-thru patients in an efficient manner (if applicable)
- Ability to log into a variety of software systems and use a cash register
- Stock supplies, clean work area, clean patient area, and prepare pharmacy for next day's operations
- Current and valid driver's license and clean driving record
- Promote Lewis initiatives and represent Lewis in a positive manner to our patients and communities
- Perform additional duties as assigned by the Chief Pharmacist/Pharmacist
Employee Role Expectations- Must be neat and clean in appearance
- Eagerness to help patients with a positive and friendly attitude
- Strong organizational skills, attention to detail, and ability to multi-task
- Must be a self-starter
- Willingness to take direction when needed
- Ability to maintain composure when dealing with challenging situations
- Ability and desire to learn new skills
- Work effectively as part of a team to support the entire pharmacy, as well as individually
- Able to communicate effectively, both verbally and in writing
- Learn new software systems and type (data entry) accurately and efficiently
- Dependable in attendance and job performance
- Possess the initiative to plan for and complete daily activities in coordination with other pharmacy team members
Qualifications- High school diploma or equivalent required (or in progress)
- Ability to handle transactions accurately and responsibly
- Basic math and computer skills
- Must be at least age 18
- Current and valid driver's license and clean driving record are required
Physical Requirements- Must be able to stand for long periods of time and move quickly from one workstation to another
- Work with full range of hands, wrists, and arms (i.e. Ability to pick up and pinch small items with fingers, and seize, hold, grasp or turn objects with hands)
- Constantly positions self or moves about the pharmacy to access product and supplies from varying height levels
- Ability to lift/move items up to 40 lbs occasionally, up to 10 lbs frequently, and less than 10 lbs constantly
- Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction
- Must have depth perception, color vision (ability to identify and distinguish colors), and field of vision
- Must have ability to communicate verbally with staff and patients
- Must be able to handle multiple tasks in a fast paced setting (data entry, answering phones, waiting on patients, etc.)
- Must be able to load and unload vehicles