Pharmacy Customer Support Representative
: Job Details :


Pharmacy Customer Support Representative

CommuniCare Family of Companies

Location: Charleston,WV, USA

Date: 2024-12-11T09:07:10Z

Job Description:
Pharmacy Customer Support RepresentativePURPOSE/BELIEF STATEMENTThe primary purpose of the Pharmacy Customer Support Representative is to be a customer facing resource who is attentive, supportive, collaborative, and able to maintain a trusting relationship with the nursing facility Director of Nursing, Executive Director, and nursing staff members serviced by PSG Pharmacy Solutions Group.QUALIFICATIONS/EXPERIENCE REQUIREMENTS
  • Long Term Care (LTC) Pharmacy Experience
  • Valid Licensed Pharmacy Technician with National Certification or Registered Nurse
  • Demonstrated leadership capabilities with the ability to relate well to staff and other professionals
  • Ability to travel daily and overnight
  • Ability to be flexible in a fast-paced working environment
  • Ability to communicate effectively both verbally and in writing
  • Basic Computer knowledge, Framework, ECM, and EMR experience a plus
KNOWLEDGE/SKILLS/ABILITIES
  • Work Ethic/Integrity: Must possess drive to excel, coupled with values in line with PSG Pharmacy company philosophy
  • Relational: Ability to build trusting relationships with internal pharmacy team and external pharmacy clients.
  • Strategy and Planning: Ability to think ahead, to plan and manage time efficiently
  • Problem Solving: Ability to analyze and research pharmacy client escalations, and work with the appropriate teams to provide resolution in a timely manner
  • Team Player: Ability to work collaboratively with both internal and external pharmacy partners
JOB RESPONSIBILITIES
  • Routine, on-site visits with nursing facilities to enhance and create a positive working experience between the customer and pharmacy team.
  • Act as a liaison with the pharmacy operations team to provide exceptional pharmacy service to our customers, following up on all service related issues received, through to client resolution.
  • Report all relevant information on customer service issues/complaints to immediate supervisor
  • Complete all necessary paperwork from onsite visit and send to appropriate team members within 24 hours of site visit.
  • Provide excellent customer service by assisting facility staff/customers with medical-related issues and providing healthcare counseling.
  • Utilize remote computer access to investigate and troubleshoot problems on-site, looping in the appropriate pharmacy contacts and resources to be able to quickly resolve.
  • Create and foster positive trusting relationships with assigned nursing facilities and become your nursing facilities main point of contact for questions, issues, and concerns.
  • Be actively involved in teaching and providing re-educational opportunities for your assigned nursing facilities staff on pharmacy procedures and onsite cubex machines.
  • Perform medication audits as appropriate.
  • Handle and resolve resident issues, complaints and questions as referred by nursing facility staff members.
  • Interact with physicians/nurses and be familiar and able to review PCC (Point Click Care) to gain information on/about residents and orders and to resolve any issues that arise.
  • Create meeting agendas and lead internal or external related customer service calls as assigned
  • General understanding of life cycle of a prescription and related pharmacy dispensing processes.
  • Partner with the PSG pharmacy General Managers, pharmacist in charge, VP of Operations to handle any service related as requested
  • Perform other duties as assigned.
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