Location: Oklahoma City,OK, USA
Job Title: Fulfillment Pharmacy TechnicianJob Description
This position is open to anyone with a background in the health field, customer service, pharmacy technician trainees, certified pharmacy technicians, or pharmacy technicians with an expired license. The role involves providing high-quality customer service and compassionate care to patients, processing live insurance claims, and assisting with copay assistance. The job offers a pay rate of $16.50/hr to $18.00/hr, with potential raises upon permanent hiring.
Responsibilities
+ Handle inbound and occasional outbound calls
+ Provide strong interpersonal and customer service skills
+ Communicate effectively and compassionately with patients
+ Process live insurance claims
+ Make outbound and inbound calls to insurance companies, clinics, doctor staff, patients, and caregivers
+ Assist with copay assistance
+ Investigate the status of patient orders and reschedule deliveries if necessary
+ Input new insurance information for the new year
+ Manage a high volume of calls, averaging 300 calls per day between all agents
Essential Skills
+ Pharmacy technician certification
+ Pharmacy technician license
+ Experience with prior authorization
+ Insurance knowledge
+ Call center experience
+ Customer service skills
+ Retail pharmacy experience
Additional Skills & Qualifications
+ Minimum of 1 year of experience as a pharmacy technician is preferred but not required
+ Ability to handle high call volume and maintain efficiency
+ Strong attention to detail and accuracy
+ Ability to work independently and as part of a team
Work Environment
The work environment is a large pharmacy stock floor. The shift for this position is 2nd shift, Monday - Friday from 2pm - 10:30pm, with rotating weekends (Saturday and Sunday) from 9am - 5pm. Employees will have 2 weekdays off when working on weekends. This role is ideal for someone who has recently obtained their license and wants to gain more experience in a non-retail setting.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ...@actalentservices.com ( ...@actalentservices.com) for other accommodation options.