Location: Mansfield,OH, USA
Description This position is hybrid with required days in Newark, Ohio. JOB RESPONSIBILITIES Identify and evaluate requests for access to physical security systems and Bank property, such as alarm code access and physical badge access. Assess system alerts related to physical security devices and/or equipment, escalate to the appropriate business line, and engage the physical security vendor as needed. Work with stakeholders to ensure information such as alarm codes and emergency contacts, is current and accurate. Review and secure digital evidence related to fraud investigations, law enforcement request and subpoenas, in accordance with department procedures. Provide incident response support for events such as alarm notifications, 911 call alerts, suspicious activity, abnormal behavior, and accidents on Bank property. Ensure tasks are completed within assigned service level agreements (SLAs) and input metrics. Support and assist Physical Security Receptionist position as needed. Individually participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks Participate in cross-training and departmental support initiatives. Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks Deliver a consistent, high level of service within our Serving More standards Other duties as assigned COMPETENCIES Interpersonal/Customer Service Skills Written and Verbal Communication Ability to understand and follow directions Adaptable to change Basic Computer Skills Ability to build collaborative relationships Ability to work as part of a team Organizational Skills/Details Oriented Analytical Thinking Able to Multi-Task or juggle Priorities Problem/Situation Analysis Technical Expertise PHYSICAL REQUIREMENTS This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with coworkers and stakeholders to discuss and exchange accurate information. A flexible work arrangement is available for this position. Park National Corporation is an Equal Opportunity Employer. It is the policy of the Bank to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons for employment. It is also part of our policy to recruit and administer hiring, working conditions, benefits, privileges of employment, compensation, training, appointments for advancement including promotions and transfers, and terminations of employment for all associates without discrimination because of race, color, religion, citizenship, national origin, sex, age, veteran status, or handicap.