Why We Exist: At Revive IT & ER2, we desire to grow a sustainable company that provides opportunity for individuals to continuously improve and grow. What We Actually Do: ER2 helps large organizations with seamless new technology hardware installation, efficient equipment management, and zero-waste disposal. ER2's unique business model enables the donation of thousands of computers to under-resourced communities, working towards reducing the digital divide.ER2 is a leading provider of new and refurbished hardware purchasing solutions and Accidental Damage Protection (ADP) services specifically tailored for schools. Our dedicated focus on meeting the unique needs of educational institutions has established us as a trusted partner in the industry. Additionally, through our sister company, Revive IT, we are dedicated to providing professional, quality refurbished computers and other tech to customers across the globe.Our Vision:To Empower Uniqueness! via our: Team Members, Clients, Environment, and Community. How We Behave:We are: Constantly Improving | Acting in Humility | Living a Life of Servanthood | Relentlessly Pursuing ExcellenceBut what does this really mean?In short, no task is beneath you. It's our job to make sure the next guy or gal has enough toilet paper. We all have chores; even our CEO can be found cleaning/stocking bathrooms!Being a part of the ER2 Family means you...
- Respect your peers and place of work
- Strive to always set the next person up for success
- Seek out feedback in hopes to become better
- Give of yourself while expecting nothing in return
If you can commit to those values... we cannot wait to hear from you!BEFORE YOU APPLY:Please be sure to check out our careers page at which explains our full hiring process so that you know what to expect!AFTER YOU APPLY:Please be sure to add ...@app.bamboohr.com to your email contact list so you don't miss any communication from us! (Or else it could sit in your spam!)THE PERKS:
- Healthcare coverage for full-time employees - a comprehensive benefits package that includes medical, telehealth, dental, vision, and life insurance, short term and long term disability, supplemental accident and critical illness insurance, employee assistance program, BenefitHub discount program
- 401(k) with company match
- Competitive wages
- Welcoming, caring, and dedicated team members
- Fun culture with family-like vibes
- Paid Time Off
- Company Branded Attire Allowance
- Professional & Personal Growth and Development Opportunities
- Real Life Skills Training
- A workplace built on continuous improvement - we work to ensure that everything we do adds value to our customer: Better process, easier work day, great product, on time, happy customers, successful company!
- All ideas are welcome, everyone has a voice here - unused employee genius is a big waste!
THE OPPORTUNITY:We are looking for a full time Pickup Scheduler to support our logistics team in servicing our clients globally. This position offers you the chance to excel in a fast-paced environment, collaborating closely with our logistics team and clients to ensure seamless pickups and efficient operations. There will also be opportunities to help with special projects related to logistics as they arise. If you thrive on organization, communication, and problem-solving, this is the opportunity for you!THE PERFECT FIT:We are seeking a detail-oriented individual with a passion for logistics and customer service. The perfect candidate for this role is highly organized, adept at multitasking, and possesses excellent communication skills. You should have a proactive approach to challenges, a customer-focused attitude, and a commitment to delivering top-notch service. If you have a background in scheduling, logistics, or IT asset management, along with a desire to contribute to a dynamic team environment, we want to hear from you!THE DAY-TO-DAY:
- Plan and schedule pickup appointments based on client requests and availability.
- Coordinate with the logistics team to confirm availability and assign pickup tasks.
- Communicate with clients to confirm pickup details, collect asset lists, and address inquiries.
- Document client location details such as dock availability and security procedures.
- Collect and verify asset lists from clients prior to pickup.
- Ensure sufficient supplies and equipment are available for on-site pickups.
- Handle freight requests and coordinate shipping logistics as needed.
- Maintain accurate records of pickup appointments and client information in the database.
- Collaborate with internal teams to optimize pickup schedules and address any issues.
- Generate reports on pickup performance and identify areas for improvement.
- Ensure all logistics operations comply with relevant regulations, including company, transportation, and environmental regulations.
- Manage inboxes, voicemail, and tickets as requests come in, responding accordingly in a timely manner.
- Communicate with vendors and suppliers to ensure that they have the necessary information and resources to support logistics operations, and to resolve any issues or concerns that arise.
- Document costs associated with pickups in respective software.
- Assist planning and scheduling in relation to special projects across the organization.
THE VITALS:
- Proficiency in using computer systems and software, including Google Suite.
- Proven experience in scheduling, logistics, or customer service.
- Knowledge of IT asset management and data security best practices.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Detail-oriented with a high level of accuracy.
- Ability to work in a fast-paced environment and handle stressful situations calmly.
PHYSICAL REQUIREMENTS:
- Ability to work in an office environment, with occasional visits to warehouse or client sites.
- Ability to sit, stand, and use a computer for extended periods.
- Occasional lifting of supplies and equipment weighing up to 25 pounds.
OTHER REQUIREMENTS:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Legally authorized to work in the United States.
- The ability to pass a drug test/background screen.
- The ability to speak/read English fluently.
- M-F 8am-5pm In Office
ER2 is proud to be an equal opportunity employer. We are a diverse group of individuals from all walks of life with the unified desire to Empower Uniqueness and make a difference. All employment is decided on the basis of qualifications, merit, and business need. If you need assistance or an accommodation due to a disability, you may contact us at ...@er2.com.Disclaimer: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.