Duties & Responsibilities:
- Checks the daily schedule to see in what section you are
- Sets up/does server side work and stocks
- Introduces yourself and provide water to all guests upon arrival. Explains how the service screen works (turns red)
- Takes beverage orders and introduces Offers favorites to whet guest's appetites.
- Rings orders in for bartender in required order (liquor/smoothie, wine, bottled beer, draft, soda)
- Adds straws and picked garnishes after bartender pours
- Places beverages on tray; delivers to guests
- Attempts to get guests to order food when dropping off first
- Checks back to ensure guests' satisfaction of drinks and for follow up orders
- Drops off silverware sets and any condiments necessary, including salt & pepper after order is received
- Communicates with your runner/bus person and let them know that you have a food order and which lane/area is involved
- Once food is delivered, immediately confirms the order is correct and offers condiments
- Removes empty glasses; cleans tables as possible
- Consistently follows sales control procedures; (does not give out free product/ not ringing product)
- Verifies accuracy of prices on guests' Presents bill, comment card and mints to guests.
- Is aware of and enforces these policies: Pinz accepts cash and credit card payments as prescribed by standard operating procedures. No personal checks
- Keeps assigned tables, lounge and service station, as well as other areas clean and tidy
- Advises bartender or supervisor of complaints as they occur
- Consistently complies with all state, local and city laws/ policies relating to the service of alcohol
- Does side work and restocks your areas of concern
- Checks out with bartender prior to doing your books
Personal Attributes:
- Must by 19 years of age to serve alcohol
- Self Motivated
- Great Customer Service including conflict resolution and the ability to remain calm
- Detail oriented
- Integrity and Trustworthiness
- Personable, Fun and Friendly
- Optimistic Attitude
- Team Player who is committed to building a team that functions in unison to reach their goals
Skills:
- A basic knowledge of Microsoft Word and Excel
- Excellent verbal and written communication
- Time Management
- Customer Service
- Decision Making