Job title: Plant IT Support Specialist
Location: 5000 South Blvd, Charlotte, NC
Onsite Requirement with Travel: 10% travel to nearby sites/states for life cycle activity as needed)
Years of Experience: 9-11 Years of Experience
Top Qualifications:
- Experience working on following OS: Windows 10/11, Server 2016, Server 2019.Experience in administrating & troubleshooting Windows servers & desktops issues
- Hands on IT technician familiar with Dell products (servers, workstations and rack mount servers).Should be willing to travel to nearby Manufacturing sites if needed.
- VMware Administration Skills
- Should be willing to travel nearby sites for Life cycle activities.
Roles & Responsibilities:
- Installation of Windows Operating (OS) systems for servers (Windows 2016/ 19/ 22 ) and desktops (Windows 10/11).
- Re-imaging of OS for break/fix purpose.
- Work with windows peripherals like printers, multiple displays/monitors.
- Work on hardware issues for both servers and desktops.
- Coordinate with hardware vendors for servers, desktops and storage systems.
- Installation, Configuration and Administration of VMware servers
- Configure physical network connections between servers and storage for virtual environment.
- Perform vMotion, CPU, RAM, disk administrative tasks including capacity increases.
- Move/rack/stack hardware assets at the plant as needed by business.
- Deploy Virtual Machines and use Clones, VM Snapshots, template & perform health checks for virtual servers.
- Front end IT maintenance and downtime activities with proper coordination with other IT teams.
- Ensure High availability, Clustering for plant servers in VMware environment.
- Setting up and monitoring performance and capacity planning.
- Managing Tasks, Events and Alarms Windows Admin – 2016/2019/2022/Win10/Win11.
- Sort complex issues pertaining to hardware and network failure – Monitor both Hardware and Software systems for errors and update them regularly to maintain proper functioning and flow of information.
- Perform administrative tasks in managing antivirus, remote desktop, VNC, putty or other tools used for IT purpose on plant systems.
- Recommend new updates and changes needed for IT infrastructure at plant.
- Create, update and maintain documents for managed IT assets.
- Work on infrastructure tickets related to windows issues.
- Participate in customer interfacing reports/audits and project activities for the plant.
- Participate in life cycle management of managed servers/desktops/storage.
- Travel to nearby sites for fixing IT issues or providing hand/feet support. Should be willing to travel to nearby Manufacturing sites if needed. Fully reimbursable business travel.
Other Qualification:
- Networking basic skills is added advantage.
- Manufacturing Industry working experience is added advantages.
- Problem-solving skills & cross-team collaboration. Good communication skills and customer coordination