Location: all cities,AK, USA
Platform Engineer Arlington, VA Hybrid Responsibilities: Technology Scope of Position Technologies may include end user compute, collaboration & productivity, and directory services. The focus of this role is operating systems, device management, group policies, browsers, printers and administrative scripting. Solid knowledge of the following product space including Windows platform, Intune, Windows Update for Business, Autopilot, Group Policy, M365, Azure Active Directory, PowerShell Responsibilities Work on a team of 6 platform engineers and help prioritize work efforts, complete status reports, and communicate with program level senior management and federal stakeholders Perform deployments, and troubleshoot complex issues in a large network environment Experience with infrastructure systems administration, and Operations and Maintenance (O&M) server health checks Work in a large IT enterprise environment following SOP's and Work Instructions to provide quality customer service Provide solutions to complex issues; handle multiple tasks in a fast-paced environment Work in a group setting and able to collaborate with remote personnel of various skill levels Work with minimal supervision, with attention to detail, and follow-through Ensure the Change Management procedures are followed Develop automate tools for information gathering and configuration changes to the desktop environment Provide guidance and recommendation for user and machine Intune configuration policies Maintain distribution points across all sites including vendor sites when necessary Work closely with Application teams to test and approve new software being added to the builds Work with Sr. Engineer to yearly review of Hardware standards and provide recommendation based on new models Troubleshoot complex application issues within the end user environment Maintain currency in end user market trends and participate in industry workgroups as needed. Strong ability to identify issues in the environment and can efficiently communicate the issues with colleagues and upper management Process oriented and can document work processes and workflows Knowledge of remote support tools (e.g. Beyond Trust, Remote Help) Familiar with core technologies such as DNS, DHCP, storage and networking Basic code skills in one of the following languages PowerShell/VBScript/Python Qualifications: Preferred Skills 5 years of experience in IT support or related field Experience in Systems Administration, including workstation & server troubleshooting Microsoft Windows Desktop and Server OS knowledge (Win11, Server 2012 or higher) Experience using ticketing systems, such as ServiceNow Intune managing windows devices.