Location: Bowler,WI, USA
Responsibilities: • Develop and implement comprehensive strategies for the Player Development program, focusing on sustainable acquisition, retention, and reactivation of high-end guests. • Recruit, train, evaluate, and provide ongoing support and guidance to the executive host team. • Monitor and analyze revenue and reinvestment expenses related to the high-end player segment to ensure profitability. • Collaborate with other marketing departments to organize special events, tournaments, and promotions aimed at attracting and retaining high-value guests. • Design and implement a robust guest loyalty program to enhance guest engagement. • Oversee the Player Rewards Club team, ensuring effective hiring, training, performance evaluation, and support. • Manage member enrollment processes at the club and on the gaming floor, ensuring accurate data entry and record maintenance. • Communicate effectively with guests and team members regarding updates, promotions, and benefits related to the Player Rewards Club program. • Lead the Player Rewards Club team in executing promotions and special events to deliver outstanding guest experiences. • Provide exceptional service to loyalty program members, promptly addressing inquiries and concerns. • Efficiently manage the bus/charter group program, ensuring seamless operations. • Track, analyze, and report on the performance of the bus program. • Ensure adherence to all established rules, regulations, procedures, and policies of North Star Mohican Casino Resort and the Marketing Department. • Comply with the Casino's Drug and Alcohol-Free Workplace Policy throughout employment. • Maintain compliance with all workplace policies, procedures, ordinances, and laws, including but not limited to the Employment Manual, Gaming Ordinance, State Gaming Compact, Tribal Internal Controls, and departmental procedures. • Note that the responsibilities outlined above are not exhaustive and may be adjusted based on organizational needs or at the discretion of the department manager. Qualifications & Education: • Associate's or Bachelor's degree is required. Preferred in Marketing, Communications, Business, Hospitality, or a closely related field; or a combination of 5 years of relevant experience and 3 years of leadership in lieu of formal education. • At least 3 years of experience in player development, customer service, marketing, or hospitality or within a service industry or casino gaming environment is required. Familiarity with accounting principles and financial statement analysis is required. • Experience with Customer Relationship Management (CRM) systems; familiarity with Bally's CMP is a plus. • Proficiency in Casino Host Management systems is desirable. • Strong proficiency in Microsoft Office Suite and personal computers, with excellent organizational, analytical, communication, and customer relations skills. • Ability to obtain and maintain a Mohican Nation Gaming License, including passing a Criminal Investigation Background Check (CIB) and pre-employment drug and health screenings. • Availability to work weekends, nights, and holidays. Work Conditions: • Frequent walking, sitting, and use of hands; occasional standing, stooping, kneeling, crouching, and lifting up to 25 pounds. • Requires close vision, distance vision, color vision, peripheral vision, and depth perception; frequent hand movements are necessary. • Work is performed in an office or casino setting with moderate to high noise levels. The environment is non-smoking and dust-free. Culture: At North Star Mohican Casino Resort, our culture is the heart of who we are and what we stand for. We are committed to fostering a vibrant and inclusive environment where every team member is valued, respected, and empowered to thrive. Our culture is built on a foundation of integrity, teamwork, and excellence, where collaboration and innovation are celebrated. We embrace diversity in all its forms, recognizing that our differences make us stronger and enrich our collective experience. With a spirit of unity and camaraderie, we work together towards common goals, supporting one another every step of the way. At North Star Mohican Casino Resort, we believe in fostering a positive work environment where passion, dedication, and creativity are encouraged and rewarded. We are dedicated to providing exceptional service to our guests, exceeding their expectations at every opportunity. With a commitment to continuous improvement and growth, we embrace change as an opportunity for learning and advancement. Our culture is defined by a shared sense of purpose and a dedication to excellence in everything we do. At North Star Mohican Casino Resort, we are more than just a workplace - we are a family. Together, we create memories, build relationships, and make a difference in the lives of those we serve. Join us and become a part of something truly special. Welcome to our community, where every individual matters, and together, we shine bright as North Star. Benefits: Joining our team at North Star Mohican Casino Resort comes with a host of attractive benefits designed to enhance your overall well-being and support your future aspirations. As a valued member of our team, you'll enjoy competitive pay, generous paid time off to recharge and pursue your passions, and comprehensive medical, vision, and life insurance coverage to safeguard your health and financial security. Additionally, we offer a robust 401(k) retirement savings plan to help you plan for a prosperous future. But that's not all. We believe in rewarding our team members beyond the workplace, which is why we offer exclusive discounts on various services and amenities, providing you with opportunities to indulge and enjoy life to the fullest. At North Star Mohican Casino Resort, we prioritize your holistic wellness and strive to create a supportive environment where you can thrive both personally and professionally. Join us and experience the difference firsthand! How to Apply: Application can be submitted by clicking on the APPLY above. Applicants must include a resume with their employment application, clearly stating how they meet the position qualifications. Disclaimer: The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance.