PLAYER SERVICES REPRESENTATIVE
: Job Details :

Under the direction of the Player Services Supervisor, the incumbent is responsible for Guest Service operations to ensure a positive guest experience.Essential Job Functions: Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and SSC and departmental policies and procedures; Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees; Register arriving guests by completing appropriate paperwork and obtaining proper payment information; Solicit and identify new gaming customers on the casino floor. Generate new business by signing up qualified guests for the Players' Club; Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information; Create and issue Players Services cards and promote the program and related promotions; Maintain integrity of database by following precise standards of data entry; Ensure the protection of customer's rewards and credit lines; Settle account balances of departing guests by accepting payment and handling cash drawer. Investigates and resolves general billing discrepancies; Respond to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel; Print and process routine reports and may assist in the training of new departmental employees; Promote positive public/employee relations at all times; Maintain a clean, safe, hazard-free work environment within area of responsibility; Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations; Ensure prompt and discrete notification to management of any observation of illegal acts and/or internal ethics violations; Perform other duties as assigned.