Player Services Representative
: Job Details :

We are currently looking for a Part Time 38 Player Services Representative to join our Riverwind Player Services team located at Riverwind Casino working 3rd shift.Summary:Inputs customer guest information into Casino Management System, issues player cards, enrolls guest in promotions, issues complimentary gifts and provides quality customer service.Responsibilities:* Provides first class customer service - courteous and helpful to all internal and external customer types- Answers questions in a courteous and professional manner- Partners with internal and external services as needed to ensure appropriate referral is made- Greets and engages with a smile- Determines and meets needs- Seeks positive experience and outcomes* Completes all training and development requirements and participates in continuing education opportunities* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types- Shares responsibilities for maintaining adequate supplies and equipment- Maintains general upkeep of work area and maintains a safe environment- Observes and addresses potential environmental hazards and risks- Maintains and promotes professionalism- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics- Adheres to Chickasaw Nation dress code standards- May provide break coverage for others as assigned- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.* Maintains spreadsheets and databases and inputs data entry* Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc.* Determines complimentary worthiness of card play using established guidelines and guest point total listed in Casino Management System* Creates Player's Club Cards entering customer data into computer system capturing information such as various customer demographics to track game play for gifts, promotional participation and increased membership* Performs all other duties as assignedCompetencies:Essential:* Follow instructions, both written and oral * Adhere to all scheduling and attendance requirements* Honesty, truthfulness, reliability, accountability* Read, understand and apply regulations and policies* Communicates verbally with team, departments, guests and managementSkills:Essential:* Must be familiar with the MS Office Suite of products* Accurately type 25 words per minuteExperience:Essential:* No prior experience required.Education:Essential:* High School, GED or EquivalentCredentials:Essential:* Pass gaming background check* Pass Title 31 testing relevant to positionWorking Conditions:Essential:* May work where cigarette smoking occurs* Bright and Flashing lights* Customer service* Fast-paced* Noisy* Team-oriented* Pass pre-employment drug test* Use computer up to 75% of shift* Sometimes lift and or carry up to 50 lbs* Sitting up to 50% of shift* Standing up to 100% of shift* Walking up to 100% of shift* Must be flexible with work schedule* May work holidays* May work weekend shift