Location: Cincinnati,OH, USA
Overview
POSITION SUMMARY:
The Wild Card Club Representatives are responsible for always providing the highest level of guest service.
Responsibilities
ESSENTIAL FUNCTIONS:
* Wild Card Representatives (WCR) are responsible for executing the highest level of guest service at Hard Rock Casino Cincinnati at all time
* WCR are to show up to their shift on-time and be at their workstation at the start of their shift
* WCR are to know and understand all gaming systems so they can communicate appropriate and correct information to guests
* WCR are expected to obtain 100% on secret shops by:
* Speaking first, greeting the guest with a positive comment, and sharing their name with the guest
* Asking how they may assist
* Utilizing the guest's name
* Assisting the guest and reassuring with the guest that their needs have been exceeded
* Upselling an item of the casino
* Sending the guest to their next destination with a positive parting comment
* WCR are expected to capture phone numbers and email address of guests
* WCR will be asked to work the gaming floor:
* Telling guests about the Wild Card Club benefits
* Helping sign guests up for a card
* Helping to increase rated play
* WCR will assist with promotions and events
* WCR are expected to follow the handbook policy for always approaching and uniforms
* WCR are to always approach peers and leaders with a respectful tone
* WCR are expected to know and understand all promotions so they can effectively communicate them to guests
* WCR are to stand at the Wild Card Club and be approachable, friendly, and outgoing to ensure guests have the best experience at Hard Rock Casino Cincinnati
* This position reports to the Wild Card Club Supervisor Team
* Other duties as assigned
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
High school diploma and/or guest service experience.
MUST BE 21 YEARS OF AGE
Additional Details
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations
* Must successfully pass background check
* Must successfully pass drug screening