Location: Tiverton,RI, USA
Job Purpose:
To staff the Players Club booths and assist with executing all efforts of the Marketing department, including but not limited to, Direct Mail, Promotions, Events and Call Center
Qualifications:
* Superior customer service skills (1-3 years experience preferred)
* Must be an outgoing and caring individual who can serve as an ambassador on behalf of the Company to both guests and fellow employees
* Ability to speak, read and write English; bilingual is a plus
* High School diploma or equivalent
* Computer proficiency - Microsoft Office, Windows Operating System, database systems, email and ability to learn various computer systems and programs- POS, ACSC, Total Promo, Ticketmaster
* Ability to work flexible hours including days, nights, weekends, and holidays to specific job role
* Excellent communication skills and the ability to communicate with all levels of employees and guests
* Thorough working knowledge of the casino's procedures and guidelines are required
* Ability to work independently as well as part of a team
* Excellent Problem Solving Skills and Ability to Work Under Pressure
* Ability to Effectively Present Information about the Facility and Respond to Inquiries or Complaints from Guests
* Ability to Read, Analyze and Interpret Documents and Apply Common Sense Understanding to Carry Out Instructions
* Ability to Define Problems, Collect Data, Establish Facts and Draw Valid Conclusions
License Requirements:
Rhode Island Department of Business Regulations
Essential Job Functions:
* PC Reps have involvement with the accumulative Players Club database which includes entering data into the ACSC computer program to create new Players Club accounts;
* Updating and/or making necessary corrections to existing Players Club accounts; and answering guest inquiries related to their Players Club account- ex. point balances, promotional entries earned
* Understand and properly communicate the benefits and privileges of the Players Club.
* Recognize and build relationships with frequent guests.
* Recognize abusers of the program and notify Management.
* Be able to answer clearly and understand all guest questions; have expert knowledge of the facility including all promotions, offers and events and be able to accurately communicate this information to the guests.
* Actively seek out new Players Club members for card acquisition, utilization and email acquisition.
* Assist with, staff and monitor promotions such as slot tournaments, giveaways and award prizes.
* Assist with events by staffing the Box Office, serving as ushers for concerts and other events and working a Will Call table giving out complimentary tickets.
* Staff Catch a Rising Star ticket booth on show nights.
* Assist with working the Call Center under Player Development; making calls and offering/reserving gifts/offers.
* Assist with Bus Tour greeting if required.
* Responsible for maintaining contact with other departments to ensure guest satisfaction.
* Inform management of all issues that may affect the smooth operations of the booths.
* Must complete all transactions accurately and in a timely fashion while paying careful attention to providing exceptional guest service.
* All other related duties as assigned.
Physical/Mental Requirements:
* Constantly must be able to walk, stand and sit for long periods of time.
* Occasionally must be able to lift up to 20lbs.
Working Conditions:
* Gaming environment includes smoke, noise and bright lights.