As a Dispatcher/Permit Specialist, you'll work at our Raleigh location Monday through Friday 7:00am-4:00pm (with an on-call rotation between office staff).
For this position, you will need at least 2 years of dispatch and jurisdiction permit pulling experience (Entire state), good work ethic, and the capacity to operate a computer and learn our Dispatch Software.
Responsibilities include:
- Receive emergency and non-emergency calls and record information and significant details using Service Factor.
- Address problems and requests by customers, field technicians and project managers in a collaborative and friendly manner.
- Coordinate and schedule service calls with customers.
- Learn process and be able to execute autonomously to create work orders using our software.
- Communicate and dispatch work orders to field techs.
- Prioritize calls according to urgency and location.
- Monitor the status of field technicians throughout the day.
- Data entry and logs of current calls, activities and other information.
- Pull plumbing permits within the designated portals and schedule final inspections.
- Assist with other tasks and/or departments as needed.
- Must love dogs-shop dog in the building.
- Must pass pre-employment background check.
Benefits:
Dental insuranceHealth insuranceVision insurancePaid time offRetirement plan matching 3%
Education:
High school or equivalent (Preferred)Experience:
Dispatch/admin: 2 years (Preferred)Job Type: Full-timePay: $18.00 - $20.00 per hourExpected hours: 40 – 45 per week
Schedule:
- 8 hour shift
- On call
- Overtime
- Rotating weekends