Location: Knightdale,NC, USA
As a Dispatcher/Permit Specialist, you'll work at our Raleigh location Monday through Friday 7:00am-4:00pm (with an on-call rotation between office staff).For this position, you will need at least 2 years of dispatch and jurisdiction permit pulling experience (Entire state), good work ethic, and the capacity to operate a computer and learn our Dispatch Software.Responsibilities include:Receive emergency and non-emergency calls and record information and significant details using Service Factor.Address problems and requests by customers, field technicians and project managers in a collaborative and friendly manner.Coordinate and schedule service calls with customers.Learn process and be able to execute autonomously to create work orders using our software.Communicate and dispatch work orders to field techs.Prioritize calls according to urgency and location.Monitor the status of field technicians throughout the day.Data entry and logs of current calls, activities and other information.Pull plumbing permits within the designated portals and schedule final inspections.Assist with other tasks and/or departments as needed.Must love dogs-shop dog in the building.Must pass pre-employment background check.Benefits:Dental insuranceHealth insuranceVision insurancePaid time offRetirement plan matching 3%Education:High school or equivalent (Preferred)Experience:Dispatch/admin: 2 years (Preferred)Job Type: Full-timePay: $18.00 - $20.00 per hourExpected hours: 40 – 45 per weekSchedule:8 hour shiftOn callOvertimeRotating weekends