McHale's Plumbing seeks an experienced
Plumbing Service Manager to lead our team and ensure operational excellence. The ideal candidate will have a proven track record in plumbing and sewer systems, progressing to a leadership role, and focusing on optimizing efficiency and productivity and maintaining the highest service standards. This role requires strong business acumen, managerial insight, and a deep understanding of industry best practices. We value a strategic thinker who can mentor and inspire our team while driving operational success and upholding McHale's reputation for quality.
Qualifications:- Must possess a valid Journeyman Plumber's License or higher, issued by the State of Pennsylvania or the relevant local municipality.
- Proven success in Plumbing and Sewer Management with a minimum of ten (10) years of industry experience.
- A valid driver's license with a clean record, free of major violations.
- Ability to pass a pre-employment background check and drug screening.
- Highly motivated, detail-oriented, and organized, able to thrive in a fast-paced work environment.
- Proficiency in ServiceTitan with a strong aptitude for technology.
Responsibilities:- Provide expert oversight and guidance to a team of Service Technicians, with a focus on building strong customer relationships to ensure exceptional service and value.
- Drive revenue growth through the application of ethical sales strategies, supported by comprehensive training, accountability, and a results-driven mindset.
- Assist Service Technicians in identifying bid opportunities, preparing accurate estimates, and effectively communicating those estimates to clients.
- Ensure full compliance with State Plumbing regulations across all Service Technicians.
- Proactively address and resolve customer service issues to maintain high levels of satisfaction.
- Regularly evaluate team performance on a weekly, monthly, and quarterly basis to ensure alignment with the company's strategic goals.
- Stay informed of industry trends and integrate best practices into operational procedures.
Why Choose Us?- No on-call! No after-hours, or Sundays!
- Paid Time Off! paid Birthday! Paid Family First Day!
- Smartphone and Tablet!
- Medical Insurance, 401K company match, paid holidays, family first day and birthday
- We are a Family Sensitive workplace and believe in work-life balance
- Opportunity for Advancement! We are a fast-growing company that believes in growing our employees and hiring from within first
If you are a results-oriented leader with a passion for operational excellence and a desire to make a meaningful impact, we invite you to apply for the position of Plumbing Service Manager! Join our team and be part of a company that values integrity, professionalism, and customer satisfaction.