Poker Cashier
: Job Details :

ORGANIZATIONAL UNIT: Grand Casino Hotel & Resort SUPERVISOR: Poker Shift Manager FLSA: Non-Exempt HOURLY RATE: $12.00- $16.00ALL FULL TIME POSITIONS: In addition to your pay, your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, and $140.00 Employee plus family. FUNCTIONS STATEMENT:•Greet and seat guests and maintain waiting lists for all poker games while maintaining excellent customer services.MAJOR DUTIES:•Greet and welcome guests at the poker room podium.•Maintain and update waiting lists for all poker games.•Direct guests to proper games and ensures chips are delivered as needed. •Monitors player levels to aid Floors in game opening and breakdown decisions.•Announce and maintain any jackpot totals and paid jackpots.•Retrieve guests when available seating opens.•Ensure all service required for poker players is rendered.•Maintain proper level of professionalism while on property. •Provide exciting and welcoming environment for players.•Thank guests as they leave and invite them to return.•Must have exceptional patience and public relations skills.•Any additional duties as assigned by the Poker Floor Supervisor, Table Games Manager, General Manager, Business Committee or representative of upper management.•NOTE: The above-described duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be considered as an all-inclusive list of the duties, knowledge, skills, abilities and other characteristics.FACTOR 1: KNOWLEDGE REQUIRED BY THIS POSITION•Basic knowledge of how to make every gaming experience a pleasant and memorable one for the guests and customers.•Knowledge of scheduling and coordinating the flow of guests and customers from entry to exit.•Basic knowledge of computer skills dealing with data entry and retrieval.•General knowledge of various poker games.•Ability to memorize names and recognize regular guests and greet by name. •Knowledge of appropriate and inappropriate methods of greeting guests and customers.•Knowledge of the principles of undue familiarity with guests and customers.•Knowledge of public health prescribed methods of hand washing, and principles of cross contamination, and food borne, air borne and cleaning cloth borne bacteria and microbe control.•Knowledge of the demographics of the surrounding area, state and region.•Knowledge of the history of the Citizen Potawatomi Nation.•Knowledge of the total amenities offered by the property.•Knowledge of appropriate and professional grooming, hygiene, dress and appearance.•FACTOR 2: SUPERVISORY CONTROLS•Incumbent is under the direct supervision of the Poker Room Shift Manager.•The supervisor assigns work, advises on changes in procedures and is available for assistance when required.•Routine work is performed independently following set procedures•The work is reviewed for accuracy through spot checks, through complaints from customers and through observation of the employee at work.FACTOR 3: GUIDELINES•Written and oral guides provide specific instructions for doing the work.•Incumbent also uses prescribed supervisor's instructions and Hospitality Industry guides and employer standard operating procedures in addition to handbooks, policies and precedents.FACTOR 4: COMPLEXITY•As the level of difficulty increases, the incumbent considers differences in the courses of action and refines methods or develops new techniques, concepts, theories, or programs to solve problems.•Incumbent will occasionally be faced with unusual circumstances.•The level of difficulty will vary from a low level to medium level of complexity.•The incumbent is rarely required to depart from past approaches. FACTOR 5: SCOPE AND EFFECT•The purpose of the work is to create a satisfied customer and generate a profit by providing quality services through the Grand Casino Poker Department.•The work affects the bottom line (profit) of the Grand Casino and subsequently the reflection upon the image of the Citizen Potawatomi Nation as a successful entrepreneur. FACTOR 6: PERSONAL CONTACTS•The range of contacts include ordinary citizens who come to enjoy the amenities offered by the property, to International dignitaries in addition to those dignitarieswho represent the Citizen Potawatomi Nation, National Indian Gaming Commission, Federal and State Government and other Native American Tribes.FACTOR 7: PURPOSE OF CONTACTS•The purpose of the contacts is to provide the guest a pleasant experience so as to encourage a high level of returns to the poker room.FACTOR 8: PHYSICAL DEMANDS•The incumbent will perform minimal physical efforts such as climbing, lifting and reaching. The preponderancy of physical exertion will be spent in walking and standing for long periods of time. FACTOR 9: WORK ENVIRONMENT•The majority of the work is performed in a smoked filled environment with competing noise and communications.