Location: Danville,VA, USA
ESSENTIAL JOB FUNCTIONS:
* Must provide a friendly and attentive demeanor in all interactions in a fast-paced environment.
* Greet guests at the Poker podium and take names through the Bravo system.
* Monitor seating lists, as tables become available.
* Make announcements to the room
* Seat multiple guests as a table becomes available.
* Guide new guests through the buy in and seating process.
* Direct individual guests to a Poker Room Supervisor to be seated.
* Answer the Poker Room phone.
* Printing guest total rewards cards.
* Maintain awareness of promotions and daily tournament schedules to inform guests upon questioning.
* Explain and interpret basic rules of poker and betting limits.
* Resolve guest concerns or direct guest to the proper manager/supervisor.
* Ensures divisional/departmental customer service standards.
* Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
* Develop a working knowledge of any rules, regulations and Internal Controls applicable to your position.
* Maintains a satellite bank
* Provides dealers with bank fills for the table tray banks, in accordance with all departmental and company policies and procedures.
* Provides players with chip transactions in accordance with all departmental and company policies and procedures.
* Pays out poker promotions to players.
* Complete all paperwork in accordance with Caesars Virginia standards.
* Other duties and responsibilities as assigned
EDUCATION and/or EXPERIENCE:
* High school graduate or GED REQUIRED
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
* Must be 21 years of age or older.
* Must be able to obtain a VA Lottery Gaming License.
* Ability to effectively communicate, read, and understand English.
* Must be able to bend, reach, kneel, twist, and grip items while working at the assigned area.
* Must be able to lift 25 lbs.
* Must be able to work at a fast pace and in stressful situations.
* Must be able to read, write, speak, and understand English.
* Must be able to respond to visual and oral cues.
* Must be able to tolerate areas containing high noise levels, bright lights, and dust.
* The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
* They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
* Caesars Entertainment reserves the right to make changes to the job description whenever necessary.