Location: San Bernardino,CA, USA
Salary : $72,830.88 - $88,530.48 AnnuallyLocation : San Bernardino, CAJob Type: Full-TimeJob Number: 24-20772-07Department: Police DepartmentOpening Date: 09/16/2024Closing Date: ContinuousJob SummaryAre you an experienced public safety dispatch communications professional seeking growth and development? We invite you to apply to the Police Dispatch Supervisor position!REQUIRED: Three (3) years of progressively responsible public safety dispatch communications experience and successful completion of P.O.S.T. Public Safety Dispatcher course.About the Position:The Police Dispatch Supervisor oversees, assigns, and participates in dispatching Police and other City personnel. This role includes monitoring, supervising, and ensuring work quality and compliance with established policies and procedures. This position will require working a varied work shift that includes evenings, weekends, and holidays.Seeking Candidates With:Supervisory Skills: Ability to plan, schedule, supervise, and evaluate the work of assigned staff. Proficiency in performance evaluation, coaching, and taking disciplinary actions.Communication and Coordination: Expertise in monitoring and overseeing communications between callers, dispatchers, and police units. Strong skills in resolving complaints and assisting with complex or non-routine calls.Technology Proficiency: Knowledge of dispatch equipment, including computer-aided dispatch (CAD) systems, automated telephone systems, and 800 MHz radio systems. Geographic Knowledge: Familiarity with the geography of the City, including the location of streets, specific buildings, trouble areas, and hazards.Administrative Skills: Knowledge in managing payroll, scheduling, and related administrative details for dispatch staff. As this position is within the Police Department, qualified candidates must successfully pass a thorough police background investigation which includes a:Personal History Statement and Pre-Background Interview Questionnaire PacketCalifornia Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) background investigationBackground Investigation with an Investigator Essential Duties & ResponsibilitiesESSENTIAL FUNCTIONSIncumbents are responsible for overseeing all aspects of the Police Department's emergency and non-emergency telephone and radio communications operations on an assigned shift. Plans, schedules, supervises, and evaluates the work of assigned staff; develops, implements, and monitors work plans to achieve assigned goals and objectives; contributes to the development and monitoring of performance against the annual Communications budget.Evaluates the performance of assigned staff; regularly monitors performance, provides coaching for improvement and development, recommends compensation, and takes disciplinary action, up to and including termination, to address performance deficiencies.Monitors, assesses, and oversees communications between callers, dispatchers, and police units to ensure accurate and efficient relay of information; checks the status of police units to ensure availability for case assignment.Investigates and resolves complaints regarding subordinate performance and service levels; assists and supports dispatchers with the most complex or non-routine calls.Reviews new technology for use in the Police Communications Center; identifies problems with computer hardware and helps specify the parameters of new systems; coordinates the implementation of computer, telecommunications, and radio technology.Receives 911 and non-emergency calls; provides information, routes calls, and enters information into the police computer-aided dispatch (CAD) system; evaluates, prioritizes, and sequences incoming information and determines the number and type of units to send to an incident; dispatches police personnel and equipment to incidents according to established procedures; maintains radio contact with police units on assignments and notifies other departments of needed support services.CORE COMPETENCIESKnowledge:Federal, state, and local laws, regulations, and court decisions applicable to assigned areas of responsibility.Techniques, procedures, and terminology used in the operation of a public safety communications center, including telephone and radio communication.Department nomenclature and designations for police units available for dispatch, and all relevant verbal or electronic dispatch codes.Principles and practices of effective supervision to manage and lead a team effectively.City human resources policies and procedures and labor contract provisions to ensure compliance and proper management of personnel.Criminal and vehicle statutes and ordinances relating to communications support for law enforcement, and law enforcement procedures and practices.Skills:Organizing, prioritizing, and directing the operation of the police communication center.Analyzing situations accurately and executing the correct dispatch calls under both emergency and non-emergency circumstances.Documenting facts and circumstances accurately, thoroughly, and clearly under pressure of multiple emergency call situations.Working rapidly under stress and exercising good judgment in emergency situations.Effectively operating telephone, two-way voice radio console, computer terminal, and other related telephone equipment or systems in the communications center.Eliciting information to assess, explain, and understand situations from callers.Click hereto view the Police Dispatch Supervisor job description. Minimum Qualifications Education and Experience:High School diploma or G.E.D.; AND at least three (3) years of progressively responsible public safety dispatch communications experience, at least one (1) of which was in a lead capacity; or an equivalent combination of training and experience.ANDLicenses, Certifications, and Equipment:A valid State driver's license is required.Typing speed of 30 words per minute is required.Successful completion of P.O.S.T. Public Safety Dispatcher course. Physical Requirements and Work Environment: Employees work in a communications dispatch center, and the noise level is generally loud except during periods of low dispatch activity. High activity periods, escalated calls from difficult individuals and intense response situations can create highly stressful working conditions. While performing the duties of this job, the employee is regularly required to sit for prolonged periods; talk and hear, both in person and by telephone/radio; use hands repetitively to manipulate, handle, and feel computers and standard business equipment; and reach with hands and arms. The employee is frequently required to stand and walk and may be required to lift and carry supplies and materials weighing up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Hearing abilities required by this job include the ability to hear in the normal audio range by telephone/radio and to differentiate operating equipment sounds. Supplemental InformationBENEFITS AND REWARDSThe City offers an attractive compensation and benefit package, that includes:Retirement - Participation in the California Public Employees' Retirement System (CalPERS). Classic members with less than 6 months separation: CalPERS 2% at 55, single highest year plan. New members, CalPERS 2% at 62, three highest year average plan.Health Insurance - Monthly contribution of $755.00 (Employee Only), $1,377.00 (Employee plus one), or $1,841.00 (Employee plus Family) for health, dental and vision premiums. Eligible employees who waive all medical, dental, vision, supplemental life, and supplemental AD&D benefits will receive an annual Health Insurance Waiver Stipend of $4,000.00 every first paycheck of December.Leave- Vacation beginning at 80 hours after one year, 96 hours of sick leave annually, 13 holidays, plus 18 hours of floating holiday time. Administrative Leave - 40 hoursLife & Accidental Death and Dismemberment Insurance - The City provides Term Life and Accidental Death & Dismemberment (AD&D) Insurance.Other - Optional Deferred Compensation Plan, flexible benefits plan, pre-tax childcare plan, employee assistance program, and all other benefits which are received by Management/Confidential employees of the City per Memorandum of Understanding.SELECTION PROCEDURE ApplySubmit a completed job application and responses to the Supplemental Questionnaire, which fully describe the nature of your professional experience and qualifications. Resumes will not be accepted in lieu of the application or supplemental application materials. Application ReviewMinimum qualificationsCompletion of supplemental questionnaireThe rating of the supplemental questions may determine application status and/or rank on the eligible list. Applications submitted without all required materials will not be considered.AccommodationThe City of San Bernardino is committed to providing reasonable accommodations for qualified applicants with disabilities, whether physical or mental. If you require such accommodations during the assessment process, it is your responsibility to contact the Human Resources Department in writing before the recruitment closing date. For further details on how to request accommodation, please reach out to us at 909-###-#### or via email at ...@sbcity.org. Successful candidates will be placed on an eligible list, and highly qualified candidates will be referred to the appointing authority for further consideration. Candidates advancing in the selection process will receive information/instructions via email only. The San Bernardino Police Department is an equal opportunity employer and is committed to creating and maintaining a work environment that is free of all forms of discriminatory harassment, including sexual harassment and retaliation (Government Code §12940(k); 2 CCR 11023).Click here to view the Police Department's Equal Employment Opportunity Utilization Report.Pre-Employment Process may include, but is not limited to: Application ReviewWritten ExamPersonal History Statement and Pre-Background Interview Questionnaire PacketsOral ExamBackground Investigation with the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI)Background Investigation with InvestigatorPre-employment Medical Exam, including drug test.Psychological EvaluationEmployment/Professional Reference CheckThe City of San Bernardino reserves the right to modify the selection process as necessary to conform to administrative or business necessity. For more information about this position, please contact theCity of San Bernardino Human Resources Department at 909-###-####.THE CITY OF SAN BERNARDINO IS AN EQUAL OPPORTUNITY EMPLOYERHealth Insurance - Eligible to receive a City contribution of $755.00 (Employee only), $1,377.00 (Employee + 1) or $1,841.00 (Employee + Family) to help offset health, dental and vision premiums. Eligible employees who waive all medical, dental, vision, supplemental life, and supplemental AD&D benefits will recieve an annual Health Insurance Waiver Stipend of $4,000.00 every first paycheck of December. Retirement for Current Members - For employees hired after 1/1/2013 who are current members of California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12 and have not been separated from service from such agency for six months or more, the retirement benefit shall be 2.7% @ 55; highest single year of compensation.Retirement for New Members - For employees hired 1/1/2013 or later and who are not a member of the California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12, or those who have been separated from a public agency which contracts with CalPERS or a reciprocal agency for six months or more, the retirement benefit shall be 2% @ 62; 3 year final compensation. New members will be obligated to pay 50% of the normal cost of their retirement benefits as required by State law.01 Which of the following best describes your highest level of completed education: Less than High School Diploma or GED High School Diploma or GED Less than 2 years of college 2+ years of college Associate's Degree Bachelor's Degree Master's Degree or higher 02 Do you possess a valid Driver's License?Possession of a valid Class C California Driver's License is required. For out of State applicants, a valid driver's license is required. A valid Class C California Driver's License must be obtained within (10) days of appointment. Yes No 03 Do you possess at least three (3) years of progressively responsible public safety dispatch communications experience? Yes No 04 If you responded yes above, do you possess at least one (1) year of experience in public safety dispatch communications in a lead capacity ? Yes No 05 If you stated yes to possessing at least one (1) of experience in a lead capacity, please describe your leadership experience and indicate the agency where you obtained this experience. 06 Have you successfully completed the P.O.S.T. Public Safety Dispatcher course? Successful completion of P.O.S.T. Public Safety Dispatcher course is required for this position. Yes No 07 Are you willing to work flexible hours including nights, weekends, and holidays? Yes No 08 Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application. I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted. Required Question